CFPB Consumer Complaint Profile
Regions Financial Corporation
What 9,568 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 9,568
- Total complaints
- Among the highest
- 1,149
- Last 12 months
- 98.8%
- Timely response
- Above median
- 51
- States affected
The verdict
Regions Financial Corporation ranks #62 of 3,843 financial companies by CFPB complaint volume, with 9,568 complaints on record. On-time replies land at 98.8%, the 58th percentile for the 100+ complaint peer group.
- #62
- of 3,843 companies by volume
- 98.8%
- on time (58th pctile)
- Checking or savings …
- most-complained product
- 51
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Regions Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.8% Higher than most higher than 58% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 880 in 2024 to 1,113 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 9 |
| 2012 | 437 |
| 2013 | 525 |
| 2014 | 507 |
| 2015 | 608 |
| 2016 | 506 |
| 2017 | 568 |
| 2018 | 548 |
| 2019 | 596 |
| 2020 | 618 |
| 2021 | 695 |
| 2022 | 810 |
| 2023 | 868 |
| 2024 | 880 |
| 2025 | 1,113 |
| 2026year in progress | 280 |
Complaints by State (Top 15)
Company Responses
Regions Financial Corporation Complaint Concentration Profile
Regions Financial Corporation is a high-volume CFPB cohort (9,568 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 90 named product lines in the stored breakdown, the leading three (Checking or savings account, Bank account or service, Credit reporting, credit repair services, or other personal consumer reports) hold a 54.5% share of product-tagged complaints. The Herfindahl index on that product mix is 0.153 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Account opening, closing, or management, Problem caused by your funds being low) cover a 48.5% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Florida, Tennessee, Georgia) hold a 45.4% share of state-tagged volume across 51 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 65.8% share among the 9,568 response-tagged complaints (6,297 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,113 complaints); the lightest year on file was 2011 (9). From 2024 to 2025, annual volume rose 26.5% (880 → 1,113). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Regions Financial Corporation
9,568 complaints against Regions Financial Corporation appear in the CFPB record, including 1,149 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Regions Financial Corporation draw a 98.8% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 17.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 30.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Regions Financial Corporation have?
The CFPB has logged 9,568 complaints against Regions Financial Corporation to date, of which 1,149 came in over the last 12 months.
Does Regions Financial Corporation respond to complaints on time?
CFPB complaints against Regions Financial Corporation draw a 98.8% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Regions Financial Corporation?
"Checking or savings account" draws more CFPB complaints against Regions Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Regions Financial Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Regions Financial Corporation - see all issues and counts above.
How do I file a complaint against Regions Financial Corporation?
You can file a complaint against Regions Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Regions Financial Corporation?
Consumers in 51 states and territories have filed complaints about Regions Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Regions Financial Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (9,568 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.7% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.