CFPB Consumer Complaint Profile
Regions Financial Corporation
What 9,568 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 9,568
- Total complaints
- 1,149
- Last 12 months
- 98.8%
- Timely response
- 51
- States affected
The verdict
Regions Financial Corporation ranks #62 of 3,848 financial companies by CFPB complaint volume, with 9,568 complaints on record. 98.8% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #62
- of 3,848 companies by volume
- 98.8%
- answered on time
- Checking or savings …
- most-complained product
- 51
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 9 |
| 2012 | 437 |
| 2013 | 525 |
| 2014 | 507 |
| 2015 | 608 |
| 2016 | 506 |
| 2017 | 568 |
| 2018 | 548 |
| 2019 | 596 |
| 2020 | 618 |
| 2021 | 695 |
| 2022 | 810 |
| 2023 | 868 |
| 2024 | 880 |
| 2025 | 1,113 |
| 2026 | 280 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Regions Financial Corporation
9,568 complaints against Regions Financial Corporation appear in the CFPB record, including 1,149 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
98.8% of CFPB-forwarded complaints against Regions Financial Corporation get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 17.7% of resolved cases, indicating how frequently the initial fix fell short. 30.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Regions Financial Corporation have?
The CFPB has logged 9,568 complaints against Regions Financial Corporation to date, of which 1,149 came in over the last 12 months.
Does Regions Financial Corporation respond to complaints on time?
98.8% of the CFPB complaints against Regions Financial Corporation get a response within the expected window. This is considered excellent.
What product generates the most complaints for Regions Financial Corporation?
"Checking or savings account" draws more CFPB complaints against Regions Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Regions Financial Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Regions Financial Corporation - see all issues and counts above.
How do I file a complaint against Regions Financial Corporation?
You can file a complaint against Regions Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Regions Financial Corporation?
Consumers in 51 states and territories have filed complaints about Regions Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~9,568)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.