CFPB Consumer Complaint Profile
Johnson Mark LLC
What 329 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 329
- Total complaints
- 93
- Last 12 months
- 89.4%
- Timely response
- 14
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Johnson Mark LLC has accumulated 329 complaints, placing it #655 by volume. 89.4% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #655
- of 3,848 companies by volume
- 89.4%
- answered on time
- Debt collection
- most-complained product
- 14
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 14 |
| 2015 | 20 |
| 2016 | 15 |
| 2017 | 16 |
| 2018 | 9 |
| 2019 | 16 |
| 2020 | 13 |
| 2021 | 12 |
| 2022 | 25 |
| 2023 | 29 |
| 2024 | 45 |
| 2025 | 91 |
| 2026 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Johnson Mark LLC
329 complaints against Johnson Mark LLC appear in the CFPB record, including 93 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Johnson Mark LLC's timely response rate stands at 89.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 26.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 2.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Johnson Mark LLC have?
Johnson Mark LLC has 329 total consumer complaints filed with the CFPB, with 93 filed in the last 12 months.
Does Johnson Mark LLC respond to complaints on time?
Johnson Mark LLC has a 89.4% timely response rate to CFPB complaints.
What product generates the most complaints for Johnson Mark LLC?
Among all products tied to Johnson Mark LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Johnson Mark LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Johnson Mark LLC; the full issue list with counts is above.
How do I file a complaint against Johnson Mark LLC?
You can file a complaint against Johnson Mark LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Johnson Mark LLC?
The CFPB has recorded complaints against Johnson Mark LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~329)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.