CFPB Consumer Complaint Profile
Johnson Mark LLC
What 329 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 329
- Total complaints
- Above average
- 93
- Last 12 months
- 89.4%
- Timely response
- Bottom quartile
- 14
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Johnson Mark LLC has accumulated 329 complaints, placing it #654 by volume. On-time replies land at 89.4%, the 17th percentile for the 100+ complaint peer group.
- #654
- of 3,843 companies by volume
- 89.4%
- on time (17th pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Johnson Mark LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.4% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 45 in 2024 to 91 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 14 |
| 2015 | 20 |
| 2016 | 15 |
| 2017 | 16 |
| 2018 | 9 |
| 2019 | 16 |
| 2020 | 13 |
| 2021 | 12 |
| 2022 | 25 |
| 2023 | 29 |
| 2024 | 45 |
| 2025 | 91 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Johnson Mark LLC
329 complaints against Johnson Mark LLC appear in the CFPB record, including 93 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Johnson Mark LLC's timely response rate stands at 89.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 26.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 2.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Johnson Mark LLC have?
Johnson Mark LLC has 329 total consumer complaints filed with the CFPB, with 93 filed in the last 12 months.
Does Johnson Mark LLC respond to complaints on time?
Johnson Mark LLC has a 89.4% timely response rate to CFPB complaints.
What product generates the most complaints for Johnson Mark LLC?
Among all products tied to Johnson Mark LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Johnson Mark LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Johnson Mark LLC; the full issue list with counts is above.
How do I file a complaint against Johnson Mark LLC?
You can file a complaint against Johnson Mark LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Johnson Mark LLC?
The CFPB has recorded complaints against Johnson Mark LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Johnson Mark LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (26.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.