CFPB Consumer Complaint Profile
Banco Popular De Puerto Rico
Behind the 1,794 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,794
- Total complaints
- Among the highest
- 176
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 48
- States affected
The verdict
1,794 CFPB complaints put Banco Popular De Puerto Rico at #227 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, the 76th percentile among companies with 100+ complaints.
- #227
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Checking or savings …
- most-complained product
- 48
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Banco Popular De Puerto Rico vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 143 in 2024 to 172 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 11 |
| 2012 | 60 |
| 2013 | 58 |
| 2014 | 79 |
| 2015 | 116 |
| 2016 | 118 |
| 2017 | 105 |
| 2018 | 159 |
| 2019 | 140 |
| 2020 | 125 |
| 2021 | 165 |
| 2022 | 142 |
| 2023 | 157 |
| 2024 | 143 |
| 2025 | 172 |
| 2026year in progress | 44 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Banco Popular De Puerto Rico
1,794 complaints against Banco Popular De Puerto Rico appear in the CFPB record, including 176 from the trailing year. The 48 states and territories represented put this footprint in nationwide territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Banco Popular De Puerto Rico posts a 99.7% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 26.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 10.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Banco Popular De Puerto Rico have?
Banco Popular De Puerto Rico has 1,794 total consumer complaints filed with the CFPB, with 176 filed in the last 12 months.
Does Banco Popular De Puerto Rico respond to complaints on time?
Banco Popular De Puerto Rico's CFPB timely-response rate is 99.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Banco Popular De Puerto Rico?
Among all products tied to Banco Popular De Puerto Rico, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Banco Popular De Puerto Rico?
Consumers most often cite "Managing an account" when complaining about Banco Popular De Puerto Rico; the full issue list with counts is above.
How do I file a complaint against Banco Popular De Puerto Rico?
You can file a complaint against Banco Popular De Puerto Rico directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Banco Popular De Puerto Rico?
Banco Popular De Puerto Rico has drawn CFPB complaints from 48 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Banco Popular De Puerto Rico: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,794 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (26.7% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.