CFPB Consumer Complaint Profile

Banco Popular De Puerto Rico

Behind the 1,794 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

1,794
Total complaints
176
Last 12 months
99.7%
Timely response
48
States affected

The verdict

1,794 CFPB complaints put Banco Popular De Puerto Rico at #227 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, ahead of the 93% median among companies with 100+ complaints.

#227
of 3,848 companies by volume
99.7%
answered on time
Checking or savings …
most-complained product
48
states with complaints
Banco Popular De Puerto Rico timely response rate 99.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Checking or savings account - Checking account 236
Mortgage - Conventional home mortgage 174
Credit card or prepaid card - General-purpose credit card or charge card 169
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 132
Mortgage - FHA mortgage 109
Credit reporting or other personal consumer reports - Credit reporting 106
Mortgage - Other mortgage 100
Bank account or service - Checking account 86
Checking or savings account - Savings account 72
Mortgage - Conventional fixed mortgage 56

Top Issues

1.Managing an account 250
2.Incorrect information on your report 187
3.Trouble during payment process 126
4.Struggling to pay mortgage 94
5.Loan servicing, payments, escrow account 91
6.Account opening, closing, or management 86
7.Loan modification,collection,foreclosure 79
8.Closing an account 69
9.Fees or interest 54
10.Improper use of your report 46

Complaints by Year

Year Complaints
2011 11
2012 60
2013 58
2014 79
2015 116
2016 118
2017 105
2018 159
2019 140
2020 125
2021 165
2022 142
2023 157
2024 143
2025 172
2026 44

Complaints by State (Top 15)

Puerto Rico 1,004
Florida 145
New York 108
California 63
Texas 50
VI 38
New Jersey 36
Virginia 30
North Carolina 26
Pennsylvania 26
Illinois 23
Georgia 22
Washington 17
Maryland 15
Tennessee 13

Company Responses

Closed with explanation 1,600
Closed with monetary relief 136
Closed with non-monetary relief 24
Closed without relief 24
Closed with relief 9
In progress 1

What the CFPB Complaint Record Shows for Banco Popular De Puerto Rico

1,794 complaints against Banco Popular De Puerto Rico appear in the CFPB record, including 176 from the trailing year. The 48 states and territories represented put this footprint in nationwide territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, Banco Popular De Puerto Rico answers 99.7% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 26.7% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 10.8% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Banco Popular De Puerto Rico have?

Banco Popular De Puerto Rico has 1,794 total consumer complaints filed with the CFPB, with 176 filed in the last 12 months.

Does Banco Popular De Puerto Rico respond to complaints on time?

Banco Popular De Puerto Rico's CFPB timely-response rate is 99.7%. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Banco Popular De Puerto Rico?

Among all products tied to Banco Popular De Puerto Rico, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Banco Popular De Puerto Rico?

Consumers most often cite "Managing an account" when complaining about Banco Popular De Puerto Rico; the full issue list with counts is above.

How do I file a complaint against Banco Popular De Puerto Rico?

You can file a complaint against Banco Popular De Puerto Rico directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Banco Popular De Puerto Rico?

Banco Popular De Puerto Rico has drawn CFPB complaints from 48 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.