CFPB Consumer Complaint Profile
Jonathan C. Frank & Associates, LLC
Consumers have filed 20 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 0
- Last 12 months
- 20%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
Jonathan C. Frank & Associates, LLC ranks #2861 of 3,843 financial companies by CFPB complaint volume, with 20 complaints on record. Its on-time response rate is 20%, the 1st percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 20%
- on time (1st pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Jonathan C. Frank & Associates, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
20% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2016 to 2017 complete years
- Annual CFPB complaint volume moved from 2 in 2016 to 15 in 2017 (2016 → 2017).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 2 |
| 2017 | 15 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Jonathan C. Frank & Associates, LLC
20 complaints against Jonathan C. Frank & Associates, LLC appear in the CFPB record, including 0 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Taking/threatening an illegal action," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Jonathan C. Frank & Associates, LLC posts a 20% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 12.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Jonathan C. Frank & Associates, LLC have?
20 complaints have been filed against Jonathan C. Frank & Associates, LLC with the CFPB overall - 0 of them in the past year.
Does Jonathan C. Frank & Associates, LLC respond to complaints on time?
CFPB complaints against Jonathan C. Frank & Associates, LLC draw a 20% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Jonathan C. Frank & Associates, LLC?
The most complained-about product for Jonathan C. Frank & Associates, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Jonathan C. Frank & Associates, LLC?
"Taking/threatening an illegal action" is the single most frequently cited issue in complaints against Jonathan C. Frank & Associates, LLC - see all issues and counts above.
How do I file a complaint against Jonathan C. Frank & Associates, LLC?
You can file a complaint against Jonathan C. Frank & Associates, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Jonathan C. Frank & Associates, LLC?
The CFPB has recorded complaints against Jonathan C. Frank & Associates, LLC from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Jonathan C. Frank & Associates, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Jonathan C. Frank & Associates, LLC have?
20 complaints have been filed against Jonathan C. Frank & Associates, LLC with the CFPB overall - 0 of them in the past year.
Does Jonathan C. Frank & Associates, LLC respond to complaints on time?
CFPB complaints against Jonathan C. Frank & Associates, LLC draw a 20% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Jonathan C. Frank & Associates, LLC?
The most complained-about product for Jonathan C. Frank & Associates, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Jonathan C. Frank & Associates, LLC?
"Taking/threatening an illegal action" is the single most frequently cited issue in complaints against Jonathan C. Frank & Associates, LLC - see all issues and counts above.
How do I file a complaint against Jonathan C. Frank & Associates, LLC?
You can file a complaint against Jonathan C. Frank & Associates, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Jonathan C. Frank & Associates, LLC?
The CFPB has recorded complaints against Jonathan C. Frank & Associates, LLC from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.