CFPB Consumer Complaint Profile
Kashia Services
Behind the 250 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 250
- Total complaints
- Above average
- 15
- Last 12 months
- 77.2%
- Timely response
- Bottom decile
- 38
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Kashia Services sits at #787, with 250 complaints logged. On-time replies land at 77.2%, the 8th percentile for the 100+ complaint peer group.
- #787
- of 3,843 companies by volume
- 77.2%
- on time (8th pctile)
- Payday loan, title l…
- most-complained product
- 38
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Kashia Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
77.2% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 10 in 2024 to 20 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 27 |
| 2018 | 67 |
| 2019 | 44 |
| 2020 | 45 |
| 2021 | 16 |
| 2022 | 8 |
| 2023 | 11 |
| 2024 | 10 |
| 2025 | 20 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Kashia Services
The CFPB Consumer Complaint Database has logged 250 complaints against Kashia Services overall, with 15 of those filed in the trailing 12 months. Reports have come from consumers in 38 states and territories, making this a multi-regional complaint footprint. "Payday loan, title loan, or personal loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Charged fees or interest you didn't expect," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Kashia Services posts a 77.2% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Kashia Services have?
Kashia Services has 250 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does Kashia Services respond to complaints on time?
Kashia Services has a 77.2% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Kashia Services?
"Payday loan, title loan, or personal loan" draws more CFPB complaints against Kashia Services than any other product - see the full breakdown above.
What is the most common complaint issue with Kashia Services?
"Charged fees or interest you didn't expect" is the single most frequently cited issue in complaints against Kashia Services - see all issues and counts above.
How do I file a complaint against Kashia Services?
You can file a complaint against Kashia Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kashia Services?
Consumers in 38 states and territories have filed complaints about Kashia Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Kashia Services have?
Kashia Services has 250 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does Kashia Services respond to complaints on time?
Kashia Services has a 77.2% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Kashia Services?
"Payday loan, title loan, or personal loan" draws more CFPB complaints against Kashia Services than any other product - see the full breakdown above.
What is the most common complaint issue with Kashia Services?
"Charged fees or interest you didn't expect" is the single most frequently cited issue in complaints against Kashia Services - see all issues and counts above.
How do I file a complaint against Kashia Services?
You can file a complaint against Kashia Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kashia Services?
Consumers in 38 states and territories have filed complaints about Kashia Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.