CFPB Consumer Complaint Profile
Kelsting Group, Inc.
What 242 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 242
- Total complaints
- Above average
- 31
- Last 12 months
- 94.2%
- Timely response
- Below median
- 12
- States affected
The verdict
242 CFPB complaints put Kelsting Group, Inc. at #804 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 94.2%, the 27th percentile among companies with 100+ complaints.
- #804
- of 3,843 companies by volume
- 94.2%
- on time (27th pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Kelsting Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.2% Around the middle higher than 27% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 16 |
| 2015 | 18 |
| 2016 | 19 |
| 2017 | 32 |
| 2018 | 14 |
| 2019 | 13 |
| 2020 | 11 |
| 2021 | 21 |
| 2022 | 13 |
| 2023 | 18 |
| 2024 | 20 |
| 2025 | 29 |
| 2026year in progress | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Kelsting Group, Inc.
The CFPB Consumer Complaint Database has logged 242 complaints against Kelsting Group, Inc. overall, with 31 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Kelsting Group, Inc.'s timely response rate stands at 94.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 25.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 19.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Kelsting Group, Inc. have?
The CFPB has logged 242 complaints against Kelsting Group, Inc. to date, of which 31 came in over the last 12 months.
Does Kelsting Group, Inc. respond to complaints on time?
CFPB complaints against Kelsting Group, Inc. draw a 94.2% timely-response rate inside the expected window.
What product generates the most complaints for Kelsting Group, Inc.?
Among all products tied to Kelsting Group, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Kelsting Group, Inc.?
The most common issue reported by consumers about Kelsting Group, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Kelsting Group, Inc.?
You can file a complaint against Kelsting Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kelsting Group, Inc.?
Consumers in 12 states and territories have filed complaints about Kelsting Group, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Kelsting Group, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.