CFPB Consumer Complaint Profile
AmeriCollect
Behind the 2,355 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 2,355
- Total complaints
- Among the highest
- 345
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 50
- States affected
The verdict
2,355 CFPB complaints put AmeriCollect at #190 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, the 76th percentile among companies with 100+ complaints.
- #190
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Debt collection
- most-complained product
- 50
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
AmeriCollect vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 151 in 2024 to 363 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 28 |
| 2015 | 56 |
| 2016 | 86 |
| 2017 | 139 |
| 2018 | 167 |
| 2019 | 163 |
| 2020 | 253 |
| 2021 | 413 |
| 2022 | 307 |
| 2023 | 162 |
| 2024 | 151 |
| 2025 | 363 |
| 2026year in progress | 65 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for AmeriCollect
AmeriCollect carries 2,355 complaints in the CFPB's database, 345 of them filed within the past 12 months. Consumers spanning 50 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
AmeriCollect's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 25.4% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 1.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does AmeriCollect have?
2,355 complaints have been filed against AmeriCollect with the CFPB overall - 345 of them in the past year.
Does AmeriCollect respond to complaints on time?
AmeriCollect's CFPB timely-response rate is 99.7%. That is a strong response record by CFPB standards.
What product generates the most complaints for AmeriCollect?
Among all products tied to AmeriCollect, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with AmeriCollect?
The most common issue reported by consumers about AmeriCollect is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against AmeriCollect?
You can file a complaint against AmeriCollect directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about AmeriCollect?
Consumers in 50 states and territories have filed complaints about AmeriCollect with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for AmeriCollect: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,355 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.