CFPB Consumer Complaint Profile

Kirkland Asset Management LLC

What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-08-14

54
Total complaints
Mid-range
0
Last 12 months
72.2%
Timely response
Bottom decile
27
States affected

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The verdict

Kirkland Asset Management LLC ranks #1757 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 6th percentile in the 100+ complaint peer group.

Debt collection
most-complained product
TX
state with the most complaints

Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.

F
PlainCredit Trust Score
28/100
Kirkland Asset Management LLC · 3 of 3 dimensions reported

Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.

Timely Response F 72.2%
Share of complaints answered within the CFPB response window
Dispute Rate C- 15.0%
Share of responses the consumer disputed (lower is better)
Relief Rate F 0.0%
Share of complaints closed with monetary or non-monetary relief

Kirkland Asset Management LLC vs. all companies by on-time response rate

Every company with 100+ CFPB complaints on file (1,335 total)

72.2% Among the lowest higher than 6% of 1,335 companies

companies with 100+ CFPB complaints, bucketed by value

Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14

Reading this profile

Complaints by Product

Debt collection - I do not know 15
Debt collection - Credit card 12
Debt collection - Payday loan 11
Debt collection - Payday loan debt 6
Debt collection - Other (i.e. phone, health club, etc.) 4
Debt collection - Other debt 2
Money transfer, virtual currency, or money service - Refund anticipation check 1
Credit card 1
Bank account or service - Checking account 1
Mortgage - Reverse mortgage 1

Top Issues

1.Communication tactics 15
2.Taking/threatening an illegal action 11
3.False statements or representation 6
4.Took or threatened to take negative or legal action 5
5.Disclosure verification of debt 4
6.Cont'd attempts collect debt not owed 3
7.Threatened to contact someone or share information improperly 3
8.Improper contact or sharing of info 2
9.Lost or stolen check 1
10.Delinquent account 1

Complaints by Year

Year Complaints
2014 20
2015 17
2016 3
2017 7
2018 4
2019 2
2021 1

Complaints by State (Top 15)

Texas 7
California 6
Florida 6
Ohio 4
New York 3
Kansas 2
Colorado 2
Massachusetts 2
Georgia 2
New Mexico 2
North Carolina 1
Kentucky 1
Oklahoma 1
West Virginia 1
New Jersey 1

Company Responses

Closed with explanation 39
Untimely response 14
Closed 1

What the CFPB Complaint Record Shows for Kirkland Asset Management LLC

Kirkland Asset Management LLC draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.

Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.

How to read complaint counts

Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Nationwide companies with similar complaint volume or dispute rates

Two CFPB peer sets for Kirkland Asset Management LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.

Also handles Debt collection

Other companies with the same primary CFPB product category on file.

Frequently Asked Questions

How many CFPB complaints does Kirkland Asset Management LLC have?

The CFPB has logged 54 complaints against Kirkland Asset Management LLC to date, of which 0 came in over the last 12 months.

Does Kirkland Asset Management LLC respond to complaints on time?

Kirkland Asset Management LLC's CFPB timely-response rate is 72.2%. That falls well short of the 95% benchmark most companies clear.

What product generates the most complaints for Kirkland Asset Management LLC?

Among all products tied to Kirkland Asset Management LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Kirkland Asset Management LLC?

Consumers most often cite "Communication tactics" when complaining about Kirkland Asset Management LLC; the full issue list with counts is above.

How do I file a complaint against Kirkland Asset Management LLC?

You can file a complaint against Kirkland Asset Management LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Kirkland Asset Management LLC?

The CFPB has recorded complaints against Kirkland Asset Management LLC from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Kirkland Asset Management LLC's complaint figures come from the CFPB Consumer Complaint Database, data through March 2026. See our methodology for details.