CFPB Consumer Complaint Profile
Lendsmart, Inc.
Behind the 11 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 2
- Last 12 months
- 100%
- Timely response
- Top decile
- 3
- States affected
The verdict
Lendsmart, Inc. ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Lendsmart, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 3 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Lendsmart, Inc.
11 complaints against Lendsmart, Inc. appear in the CFPB record, including 2 from the trailing year. The 3 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Inside that category, "Repossession" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Lendsmart, Inc. posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Lendsmart, Inc. have?
Lendsmart, Inc. has 11 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Lendsmart, Inc. respond to complaints on time?
Lendsmart, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Lendsmart, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Lendsmart, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Lendsmart, Inc.?
"Repossession" is the single most frequently cited issue in complaints against Lendsmart, Inc. - see all issues and counts above.
How do I file a complaint against Lendsmart, Inc.?
You can file a complaint against Lendsmart, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lendsmart, Inc.?
Consumers in 3 states and territories have filed complaints about Lendsmart, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Lendsmart, Inc. have?
Lendsmart, Inc. has 11 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Lendsmart, Inc. respond to complaints on time?
Lendsmart, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Lendsmart, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Lendsmart, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Lendsmart, Inc.?
"Repossession" is the single most frequently cited issue in complaints against Lendsmart, Inc. - see all issues and counts above.
How do I file a complaint against Lendsmart, Inc.?
You can file a complaint against Lendsmart, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lendsmart, Inc.?
Consumers in 3 states and territories have filed complaints about Lendsmart, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.