CFPB Consumer Complaint Profile
Live Oak Bancshares, Inc.
34 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 34
- Total complaints
- Mid-range
- 25
- Last 12 months
- 100%
- Timely response
- Top decile
- 17
- States affected
The verdict
34 CFPB complaints put Live Oak Bancshares, Inc. at #2211 out of 3,843 financial companies ranked by complaint volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2211
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Live Oak Bancshares, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 5 in 2024 to 23 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 5 |
| 2025 | 23 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Live Oak Bancshares, Inc.
The CFPB Consumer Complaint Database has logged 34 complaints against Live Oak Bancshares, Inc. overall, with 25 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Live Oak Bancshares, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Live Oak Bancshares, Inc. have?
The CFPB has logged 34 complaints against Live Oak Bancshares, Inc. to date, of which 25 came in over the last 12 months.
Does Live Oak Bancshares, Inc. respond to complaints on time?
Live Oak Bancshares, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Live Oak Bancshares, Inc.?
"Checking or savings account" draws more CFPB complaints against Live Oak Bancshares, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Live Oak Bancshares, Inc.?
The most common issue reported by consumers about Live Oak Bancshares, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Live Oak Bancshares, Inc.?
You can file a complaint against Live Oak Bancshares, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Live Oak Bancshares, Inc.?
Consumers in 17 states and territories have filed complaints about Live Oak Bancshares, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Live Oak Bancshares, Inc. have?
The CFPB has logged 34 complaints against Live Oak Bancshares, Inc. to date, of which 25 came in over the last 12 months.
Does Live Oak Bancshares, Inc. respond to complaints on time?
Live Oak Bancshares, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Live Oak Bancshares, Inc.?
"Checking or savings account" draws more CFPB complaints against Live Oak Bancshares, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Live Oak Bancshares, Inc.?
The most common issue reported by consumers about Live Oak Bancshares, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Live Oak Bancshares, Inc.?
You can file a complaint against Live Oak Bancshares, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Live Oak Bancshares, Inc.?
Consumers in 17 states and territories have filed complaints about Live Oak Bancshares, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.