CFPB Consumer Complaint Profile
Master Finance Company
Behind the 16 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 3
- Last 12 months
- 75%
- Timely response
- Bottom decile
- 5
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Master Finance Company has accumulated 16 complaints, placing it #3154 by volume. It posts a 75% on-time response rate, the 7th percentile among companies with 100+ complaints.
- #3154
- of 3,843 companies by volume
- 75%
- on time (7th pctile)
- Debt collection
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Master Finance Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
75% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 2 |
| 2017 | 3 |
| 2019 | 1 |
| 2021 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Master Finance Company
Master Finance Company carries 16 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Master Finance Company posts a 75% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Master Finance Company have?
Master Finance Company has 16 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Master Finance Company respond to complaints on time?
Master Finance Company's CFPB timely-response rate is 75%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Master Finance Company?
The most complained-about product for Master Finance Company is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Master Finance Company?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Master Finance Company; the full issue list with counts is above.
How do I file a complaint against Master Finance Company?
You can file a complaint against Master Finance Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Master Finance Company?
Master Finance Company has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Master Finance Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Master Finance Company have?
Master Finance Company has 16 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Master Finance Company respond to complaints on time?
Master Finance Company's CFPB timely-response rate is 75%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Master Finance Company?
The most complained-about product for Master Finance Company is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Master Finance Company?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Master Finance Company; the full issue list with counts is above.
How do I file a complaint against Master Finance Company?
You can file a complaint against Master Finance Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Master Finance Company?
Master Finance Company has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.