CFPB Consumer Complaint Profile
Medical Business Bureau
What 400 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 400
- Total complaints
- Above average
- 12
- Last 12 months
- 94%
- Timely response
- Below median
- 29
- States affected
The verdict
400 CFPB complaints put Medical Business Bureau at #576 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 94%, the 26th percentile among companies with 100+ complaints.
- #576
- of 3,843 companies by volume
- 94%
- on time (26th pctile)
- Debt collection
- most-complained product
- 29
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Medical Business Bureau vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 33 in 2024 to 14 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 33 |
| 2015 | 48 |
| 2016 | 27 |
| 2017 | 58 |
| 2018 | 36 |
| 2019 | 28 |
| 2020 | 32 |
| 2021 | 44 |
| 2022 | 26 |
| 2023 | 18 |
| 2024 | 33 |
| 2025 | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Medical Business Bureau
400 complaints against Medical Business Bureau appear in the CFPB record, including 12 from the trailing year. The 29 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Medical Business Bureau draw a 94% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 33.8% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 2.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Medical Business Bureau have?
The CFPB has logged 400 complaints against Medical Business Bureau to date, of which 12 came in over the last 12 months.
Does Medical Business Bureau respond to complaints on time?
Medical Business Bureau has a 94% timely response rate to CFPB complaints.
What product generates the most complaints for Medical Business Bureau?
Among all products tied to Medical Business Bureau, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Medical Business Bureau?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Medical Business Bureau - see all issues and counts above.
How do I file a complaint against Medical Business Bureau?
You can file a complaint against Medical Business Bureau directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Medical Business Bureau?
The CFPB has recorded complaints against Medical Business Bureau from 29 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Medical Business Bureau: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.