CFPB Consumer Complaint Profile
Minto Financial dba Minto Money
Consumers have filed 172 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 172
- Total complaints
- Mid-range
- 49
- Last 12 months
- 95.9%
- Timely response
- Below median
- 29
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Minto Financial dba Minto Money sits at #1023, with 172 complaints logged. On-time replies land at 95.9%, the 33rd percentile for the 100+ complaint peer group.
- #1023
- of 3,843 companies by volume
- 95.9%
- on time (33rd pctile)
- Payday loan, title l…
- most-complained product
- 29
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Minto Financial dba Minto Money vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.9% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 21 in 2024 to 45 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 15 |
| 2021 | 16 |
| 2022 | 44 |
| 2023 | 22 |
| 2024 | 21 |
| 2025 | 45 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Minto Financial dba Minto Money
The CFPB Consumer Complaint Database has logged 172 complaints against Minto Financial dba Minto Money overall, with 49 of those filed in the trailing 12 months. Reports have come from consumers in 29 states and territories, making this a multi-regional complaint footprint. "Payday loan, title loan, or personal loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Charged fees or interest you didn't expect" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Minto Financial dba Minto Money posts a 95.9% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Minto Financial dba Minto Money have?
The CFPB has logged 172 complaints against Minto Financial dba Minto Money to date, of which 49 came in over the last 12 months.
Does Minto Financial dba Minto Money respond to complaints on time?
Minto Financial dba Minto Money has a 95.9% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Minto Financial dba Minto Money?
Among all products tied to Minto Financial dba Minto Money, "Payday loan, title loan, or personal loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Minto Financial dba Minto Money?
Consumers most often cite "Charged fees or interest you didn't expect" when complaining about Minto Financial dba Minto Money; the full issue list with counts is above.
How do I file a complaint against Minto Financial dba Minto Money?
You can file a complaint against Minto Financial dba Minto Money directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Minto Financial dba Minto Money?
Consumers in 29 states and territories have filed complaints about Minto Financial dba Minto Money with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Minto Financial dba Minto Money have?
The CFPB has logged 172 complaints against Minto Financial dba Minto Money to date, of which 49 came in over the last 12 months.
Does Minto Financial dba Minto Money respond to complaints on time?
Minto Financial dba Minto Money has a 95.9% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Minto Financial dba Minto Money?
Among all products tied to Minto Financial dba Minto Money, "Payday loan, title loan, or personal loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Minto Financial dba Minto Money?
Consumers most often cite "Charged fees or interest you didn't expect" when complaining about Minto Financial dba Minto Money; the full issue list with counts is above.
How do I file a complaint against Minto Financial dba Minto Money?
You can file a complaint against Minto Financial dba Minto Money directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Minto Financial dba Minto Money?
Consumers in 29 states and territories have filed complaints about Minto Financial dba Minto Money with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.