CFPB Consumer Complaint Profile
Mountain America Federal Credit Union
What 634 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 634
- Total complaints
- Above average
- 251
- Last 12 months
- 99.8%
- Timely response
- Top decile
- 34
- States affected
The verdict
634 CFPB complaints put Mountain America Federal Credit Union at #443 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99.8%, the 79th percentile among companies with 100+ complaints.
- #443
- of 3,843 companies by volume
- 99.8%
- on time (79th pctile)
- Checking or savings …
- most-complained product
- 34
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mountain America Federal Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.8% Top 21% higher than 79% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 133 in 2024 to 229 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 33 |
| 2022 | 73 |
| 2023 | 95 |
| 2024 | 133 |
| 2025 | 229 |
| 2026year in progress | 71 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mountain America Federal Credit Union
634 complaints against Mountain America Federal Credit Union appear in the CFPB record, including 251 from the trailing year. The 34 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Mountain America Federal Credit Union draw a 99.8% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 15.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mountain America Federal Credit Union have?
634 complaints have been filed against Mountain America Federal Credit Union with the CFPB overall - 251 of them in the past year.
Does Mountain America Federal Credit Union respond to complaints on time?
Mountain America Federal Credit Union's CFPB timely-response rate is 99.8%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Mountain America Federal Credit Union?
Among all products tied to Mountain America Federal Credit Union, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mountain America Federal Credit Union?
"Managing an account" is the single most frequently cited issue in complaints against Mountain America Federal Credit Union - see all issues and counts above.
How do I file a complaint against Mountain America Federal Credit Union?
You can file a complaint against Mountain America Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mountain America Federal Credit Union?
Consumers in 34 states and territories have filed complaints about Mountain America Federal Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.