CFPB Consumer Complaint Profile
MPOWER Financing, Public Benefit Corporation
36 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 19
- Last 12 months
- 77.8%
- Timely response
- Bottom decile
- 15
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, MPOWER Financing, Public Benefit Corporation sits at #2143, with 36 complaints logged. It posts a 77.8% on-time response rate, the 8th percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 77.8%
- on time (8th pctile)
- Student loan
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
MPOWER Financing, Public Benefit Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
77.8% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 1 |
| 2023 | 7 |
| 2024 | 8 |
| 2025 | 14 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for MPOWER Financing, Public Benefit Corporation
36 complaints against MPOWER Financing, Public Benefit Corporation appear in the CFPB record, including 19 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against MPOWER Financing, Public Benefit Corporation draw a 77.8% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 19.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does MPOWER Financing, Public Benefit Corporation have?
36 complaints have been filed against MPOWER Financing, Public Benefit Corporation with the CFPB overall - 19 of them in the past year.
Does MPOWER Financing, Public Benefit Corporation respond to complaints on time?
MPOWER Financing, Public Benefit Corporation has a 77.8% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for MPOWER Financing, Public Benefit Corporation?
Among all products tied to MPOWER Financing, Public Benefit Corporation, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with MPOWER Financing, Public Benefit Corporation?
The most common issue reported by consumers about MPOWER Financing, Public Benefit Corporation is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against MPOWER Financing, Public Benefit Corporation?
You can file a complaint against MPOWER Financing, Public Benefit Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MPOWER Financing, Public Benefit Corporation?
MPOWER Financing, Public Benefit Corporation has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does MPOWER Financing, Public Benefit Corporation have?
36 complaints have been filed against MPOWER Financing, Public Benefit Corporation with the CFPB overall - 19 of them in the past year.
Does MPOWER Financing, Public Benefit Corporation respond to complaints on time?
MPOWER Financing, Public Benefit Corporation has a 77.8% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for MPOWER Financing, Public Benefit Corporation?
Among all products tied to MPOWER Financing, Public Benefit Corporation, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with MPOWER Financing, Public Benefit Corporation?
The most common issue reported by consumers about MPOWER Financing, Public Benefit Corporation is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against MPOWER Financing, Public Benefit Corporation?
You can file a complaint against MPOWER Financing, Public Benefit Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MPOWER Financing, Public Benefit Corporation?
MPOWER Financing, Public Benefit Corporation has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.