CFPB Consumer Complaint Profile
Mufg Americas Holdings Corporation
434 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 434
- Total complaints
- Above average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 25
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Mufg Americas Holdings Corporation sits at #546, with 434 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #546
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mufg Americas Holdings Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 158 in 2022 to 33 in 2023 (2022 → 2023).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 115 |
| 2021 | 128 |
| 2022 | 158 |
| 2023 | 33 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mufg Americas Holdings Corporation
434 complaints against Mufg Americas Holdings Corporation appear in the CFPB record, including 0 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Mufg Americas Holdings Corporation's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 60.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mufg Americas Holdings Corporation have?
Mufg Americas Holdings Corporation has 434 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Mufg Americas Holdings Corporation respond to complaints on time?
Mufg Americas Holdings Corporation's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Mufg Americas Holdings Corporation?
"Checking or savings account" draws more CFPB complaints against Mufg Americas Holdings Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Mufg Americas Holdings Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Mufg Americas Holdings Corporation - see all issues and counts above.
How do I file a complaint against Mufg Americas Holdings Corporation?
You can file a complaint against Mufg Americas Holdings Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mufg Americas Holdings Corporation?
Mufg Americas Holdings Corporation has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mufg Americas Holdings Corporation have?
Mufg Americas Holdings Corporation has 434 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Mufg Americas Holdings Corporation respond to complaints on time?
Mufg Americas Holdings Corporation's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Mufg Americas Holdings Corporation?
"Checking or savings account" draws more CFPB complaints against Mufg Americas Holdings Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Mufg Americas Holdings Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Mufg Americas Holdings Corporation - see all issues and counts above.
How do I file a complaint against Mufg Americas Holdings Corporation?
You can file a complaint against Mufg Americas Holdings Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mufg Americas Holdings Corporation?
Mufg Americas Holdings Corporation has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.