CFPB Consumer Complaint Profile
NAFCO Finance
11 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 2
- Last 12 months
- 100%
- Timely response
- Top decile
- 5
- States affected
The verdict
NAFCO Finance ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 5
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NAFCO Finance vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2020 | 1 |
| 2023 | 1 |
| 2024 | 4 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NAFCO Finance
The CFPB Consumer Complaint Database has logged 11 complaints against NAFCO Finance overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 5 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing the loan or lease" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, NAFCO Finance posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NAFCO Finance have?
11 complaints have been filed against NAFCO Finance with the CFPB overall - 2 of them in the past year.
Does NAFCO Finance respond to complaints on time?
CFPB complaints against NAFCO Finance draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for NAFCO Finance?
"Vehicle loan or lease" draws more CFPB complaints against NAFCO Finance than any other product - see the full breakdown above.
What is the most common complaint issue with NAFCO Finance?
"Managing the loan or lease" is the single most frequently cited issue in complaints against NAFCO Finance - see all issues and counts above.
How do I file a complaint against NAFCO Finance?
You can file a complaint against NAFCO Finance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NAFCO Finance?
The CFPB has recorded complaints against NAFCO Finance from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NAFCO Finance have?
11 complaints have been filed against NAFCO Finance with the CFPB overall - 2 of them in the past year.
Does NAFCO Finance respond to complaints on time?
CFPB complaints against NAFCO Finance draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for NAFCO Finance?
"Vehicle loan or lease" draws more CFPB complaints against NAFCO Finance than any other product - see the full breakdown above.
What is the most common complaint issue with NAFCO Finance?
"Managing the loan or lease" is the single most frequently cited issue in complaints against NAFCO Finance - see all issues and counts above.
How do I file a complaint against NAFCO Finance?
You can file a complaint against NAFCO Finance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NAFCO Finance?
The CFPB has recorded complaints against NAFCO Finance from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.