CFPB Consumer Complaint Profile
National Arbitration Forum
53 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 53
- Total complaints
- Mid-range
- 0
- Last 12 months
- 34%
- Timely response
- Bottom decile
- 24
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, National Arbitration Forum sits at #1775, with 53 complaints logged. It posts a 34% on-time response rate, the 2nd percentile among companies with 100+ complaints.
- #1775
- of 3,843 companies by volume
- 34%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 24
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
National Arbitration Forum vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
34% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 36 |
| 2016 | 12 |
| 2017 | 1 |
| 2018 | 3 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Arbitration Forum
National Arbitration Forum carries 53 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, National Arbitration Forum posts a 34% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 12.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does National Arbitration Forum have?
The CFPB has logged 53 complaints against National Arbitration Forum to date, of which 0 came in over the last 12 months.
Does National Arbitration Forum respond to complaints on time?
National Arbitration Forum's CFPB timely-response rate is 34%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for National Arbitration Forum?
The most complained-about product for National Arbitration Forum is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with National Arbitration Forum?
"Communication tactics" is the single most frequently cited issue in complaints against National Arbitration Forum - see all issues and counts above.
How do I file a complaint against National Arbitration Forum?
You can file a complaint against National Arbitration Forum directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Arbitration Forum?
The CFPB has recorded complaints against National Arbitration Forum from 24 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for National Arbitration Forum: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does National Arbitration Forum have?
The CFPB has logged 53 complaints against National Arbitration Forum to date, of which 0 came in over the last 12 months.
Does National Arbitration Forum respond to complaints on time?
National Arbitration Forum's CFPB timely-response rate is 34%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for National Arbitration Forum?
The most complained-about product for National Arbitration Forum is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with National Arbitration Forum?
"Communication tactics" is the single most frequently cited issue in complaints against National Arbitration Forum - see all issues and counts above.
How do I file a complaint against National Arbitration Forum?
You can file a complaint against National Arbitration Forum directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Arbitration Forum?
The CFPB has recorded complaints against National Arbitration Forum from 24 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.