CFPB Consumer Complaint Profile
Nationwide Financial Group
Behind the 55 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 55
- Total complaints
- Mid-range
- 0
- Last 12 months
- 63.6%
- Timely response
- Bottom decile
- 25
- States affected
The verdict
55 CFPB complaints put Nationwide Financial Group at #1743 out of 3,843 financial companies ranked by complaint volume. It posts a 63.6% on-time response rate, the 5th percentile among companies with 100+ complaints.
- #1743
- of 3,843 companies by volume
- 63.6%
- on time (5th pctile)
- Debt collection
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nationwide Financial Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
63.6% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 35 |
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 4 |
| 2018 | 6 |
| 2019 | 2 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nationwide Financial Group
55 complaints against Nationwide Financial Group appear in the CFPB record, including 0 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Nationwide Financial Group draw a 63.6% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 11.6% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.6% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nationwide Financial Group have?
55 complaints have been filed against Nationwide Financial Group with the CFPB overall - 0 of them in the past year.
Does Nationwide Financial Group respond to complaints on time?
CFPB complaints against Nationwide Financial Group draw a 63.6% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Nationwide Financial Group?
"Debt collection" draws more CFPB complaints against Nationwide Financial Group than any other product - see the full breakdown above.
What is the most common complaint issue with Nationwide Financial Group?
Consumers most often cite "Communication tactics" when complaining about Nationwide Financial Group; the full issue list with counts is above.
How do I file a complaint against Nationwide Financial Group?
You can file a complaint against Nationwide Financial Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationwide Financial Group?
Consumers in 25 states and territories have filed complaints about Nationwide Financial Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Nationwide Financial Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Nationwide Financial Group have?
55 complaints have been filed against Nationwide Financial Group with the CFPB overall - 0 of them in the past year.
Does Nationwide Financial Group respond to complaints on time?
CFPB complaints against Nationwide Financial Group draw a 63.6% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Nationwide Financial Group?
"Debt collection" draws more CFPB complaints against Nationwide Financial Group than any other product - see the full breakdown above.
What is the most common complaint issue with Nationwide Financial Group?
Consumers most often cite "Communication tactics" when complaining about Nationwide Financial Group; the full issue list with counts is above.
How do I file a complaint against Nationwide Financial Group?
You can file a complaint against Nationwide Financial Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationwide Financial Group?
Consumers in 25 states and territories have filed complaints about Nationwide Financial Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.