CFPB Consumer Complaint Profile
Experian Information Solutions Inc.
3,264,523 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 3,264,523
- Total complaints
- 1,480,444
- Last 12 months
- 100%
- Timely response
- 62
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Experian Information Solutions Inc. sits at #3, with 3,264,523 complaints logged. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #3
- of 3,848 companies by volume
- 100%
- answered on time
- Credit reporting or …
- most-complained product
- 62
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 726 |
| 2013 | 5,273 |
| 2014 | 10,246 |
| 2015 | 10,828 |
| 2016 | 13,949 |
| 2017 | 21,736 |
| 2018 | 29,921 |
| 2019 | 37,004 |
| 2020 | 89,220 |
| 2021 | 40,981 |
| 2022 | 177,751 |
| 2023 | 306,868 |
| 2024 | 754,850 |
| 2025 | 1,388,820 |
| 2026 | 376,350 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Experian Information Solutions Inc.
The CFPB Consumer Complaint Database has logged 3,264,523 complaints against Experian Information Solutions Inc. overall, with 1,480,444 of those filed in the trailing 12 months. Reports have come from consumers in 62 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
100% of CFPB-forwarded complaints against Experian Information Solutions Inc. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 11.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 11.6% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Experian Information Solutions Inc. have?
The CFPB has logged 3,264,523 complaints against Experian Information Solutions Inc. to date, of which 1,480,444 came in over the last 12 months.
Does Experian Information Solutions Inc. respond to complaints on time?
100% of the CFPB complaints against Experian Information Solutions Inc. get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Experian Information Solutions Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Experian Information Solutions Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Experian Information Solutions Inc.?
Consumers most often cite "Incorrect information on your report" when complaining about Experian Information Solutions Inc.; the full issue list with counts is above.
How do I file a complaint against Experian Information Solutions Inc.?
You can file a complaint against Experian Information Solutions Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Experian Information Solutions Inc.?
The CFPB has recorded complaints against Experian Information Solutions Inc. from 62 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,264,523)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.