CFPB Consumer Complaint Profile
Nelson and Kennard, LLP
Behind the 208 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 208
- Total complaints
- Above average
- 43
- Last 12 months
- 98.1%
- Timely response
- Below median
- 15
- States affected
The verdict
208 CFPB complaints put Nelson and Kennard, LLP at #906 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 98.1%, the 48th percentile among companies with 100+ complaints.
- #906
- of 3,843 companies by volume
- 98.1%
- on time (48th pctile)
- Debt collection
- most-complained product
- 15
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nelson and Kennard, LLP vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.1% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 18 in 2024 to 43 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 5 |
| 2015 | 19 |
| 2016 | 22 |
| 2017 | 11 |
| 2018 | 13 |
| 2019 | 21 |
| 2020 | 10 |
| 2021 | 10 |
| 2022 | 13 |
| 2023 | 13 |
| 2024 | 18 |
| 2025 | 43 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nelson and Kennard, LLP
Nelson and Kennard, LLP carries 208 complaints in the CFPB's database, 43 of them filed within the past 12 months. Consumers spanning 15 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Nelson and Kennard, LLP posts a 98.1% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 19.6% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nelson and Kennard, LLP have?
208 complaints have been filed against Nelson and Kennard, LLP with the CFPB overall - 43 of them in the past year.
Does Nelson and Kennard, LLP respond to complaints on time?
CFPB complaints against Nelson and Kennard, LLP draw a 98.1% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Nelson and Kennard, LLP?
"Debt collection" draws more CFPB complaints against Nelson and Kennard, LLP than any other product - see the full breakdown above.
What is the most common complaint issue with Nelson and Kennard, LLP?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Nelson and Kennard, LLP - see all issues and counts above.
How do I file a complaint against Nelson and Kennard, LLP?
You can file a complaint against Nelson and Kennard, LLP directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nelson and Kennard, LLP?
The CFPB has recorded complaints against Nelson and Kennard, LLP from 15 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Nelson and Kennard, LLP: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.