CFPB Consumer Complaint Profile

Nelson and Kennard, LLP

Behind the 208 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

208
Total complaints
43
Last 12 months
98.1%
Timely response
15
States affected

The verdict

208 CFPB complaints put Nelson and Kennard, LLP at #907 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 98.1%, ahead of the 93% median among companies with 100+ complaints.

#907
of 3,848 companies by volume
98.1%
answered on time
Debt collection
most-complained product
15
states with complaints
Nelson and Kennard, LLP timely response rate 98.1%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Credit card debt 102
Debt collection - I do not know 33
Debt collection - Credit card 31
Debt collection - Auto 9
Debt collection - Other debt 8
Debt collection - Auto debt 8
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 4
Consumer Loan - Vehicle loan 2
Debt collection - Payday loan debt 2
Debt collection - Other (i.e. phone, health club, etc.) 2

Top Issues

1.Attempts to collect debt not owed 49
2.Took or threatened to take negative or legal action 44
3.False statements or representation 29
4.Written notification about debt 17
5.Cont'd attempts collect debt not owed 14
6.Taking/threatening an illegal action 13
7.Communication tactics 11
8.Disclosure verification of debt 10
9.Incorrect information on your report 3
10.Improper contact or sharing of info 3

Complaints by Year

Year Complaints
2013 2
2014 5
2015 19
2016 22
2017 11
2018 13
2019 21
2020 10
2021 10
2022 13
2023 13
2024 18
2025 43
2026 8

Complaints by State (Top 15)

California 127
Colorado 25
Washington 15
Hawaii 11
Idaho 4
Oregon 4
Nevada 4
New Mexico 3
Arizona 3
Massachusetts 2
Oklahoma 2
Texas 2
AA 1
Alabama 1
Ohio 1

Company Responses

Closed with explanation 204
Closed with non-monetary relief 3
Closed with monetary relief 1

What the CFPB Complaint Record Shows for Nelson and Kennard, LLP

Nelson and Kennard, LLP carries 208 complaints in the CFPB's database, 43 of them filed within the past 12 months. Consumers spanning 15 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Within the Bureau's 15-day response window, Nelson and Kennard, LLP answers 98.1% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 19.6% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 1.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Nelson and Kennard, LLP have?

208 complaints have been filed against Nelson and Kennard, LLP with the CFPB overall - 43 of them in the past year.

Does Nelson and Kennard, LLP respond to complaints on time?

98.1% of the CFPB complaints against Nelson and Kennard, LLP get a response within the expected window. This is considered excellent.

What product generates the most complaints for Nelson and Kennard, LLP?

"Debt collection" draws more CFPB complaints against Nelson and Kennard, LLP than any other product - see the full breakdown above.

What is the most common complaint issue with Nelson and Kennard, LLP?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Nelson and Kennard, LLP - see all issues and counts above.

How do I file a complaint against Nelson and Kennard, LLP?

You can file a complaint against Nelson and Kennard, LLP directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Nelson and Kennard, LLP?

The CFPB has recorded complaints against Nelson and Kennard, LLP from 15 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.