CFPB Consumer Complaint Profile
First Federal Credit Control, Inc.
Behind the 1,099 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,099
- Total complaints
- 155
- Last 12 months
- 99.9%
- Timely response
- 36
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, First Federal Credit Control, Inc. sits at #306, with 1,099 complaints logged. Its on-time response rate is 99.9%, ahead of the 93% median among companies with 100+ complaints.
- #306
- of 3,848 companies by volume
- 99.9%
- answered on time
- Debt collection
- most-complained product
- 36
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 39 |
| 2015 | 29 |
| 2016 | 47 |
| 2017 | 83 |
| 2018 | 105 |
| 2019 | 98 |
| 2020 | 110 |
| 2021 | 160 |
| 2022 | 118 |
| 2023 | 68 |
| 2024 | 69 |
| 2025 | 126 |
| 2026 | 42 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Federal Credit Control, Inc.
The CFPB Consumer Complaint Database has logged 1,099 complaints against First Federal Credit Control, Inc. overall, with 155 of those filed in the trailing 12 months. Reports have come from consumers in 36 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
First Federal Credit Control, Inc.'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 19.7% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Federal Credit Control, Inc. have?
1,099 complaints have been filed against First Federal Credit Control, Inc. with the CFPB overall - 155 of them in the past year.
Does First Federal Credit Control, Inc. respond to complaints on time?
99.9% of the CFPB complaints against First Federal Credit Control, Inc. get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for First Federal Credit Control, Inc.?
Among all products tied to First Federal Credit Control, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with First Federal Credit Control, Inc.?
The most common issue reported by consumers about First Federal Credit Control, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against First Federal Credit Control, Inc.?
You can file a complaint against First Federal Credit Control, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Federal Credit Control, Inc.?
Consumers in 36 states and territories have filed complaints about First Federal Credit Control, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,099)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.