CFPB Consumer Complaint Profile
Blackhawk Network Holdings Inc.
Behind the 1,272 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,272
- Total complaints
- Among the highest
- 253
- Last 12 months
- 95.4%
- Timely response
- Below median
- 49
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Blackhawk Network Holdings Inc. has accumulated 1,272 complaints, placing it #286 by volume. Its on-time response rate is 95.4%, the 31st percentile among companies with 100+ complaints.
- #286
- of 3,843 companies by volume
- 95.4%
- on time (31st pctile)
- Prepaid card
- most-complained product
- 49
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Blackhawk Network Holdings Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.4% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 151 in 2024 to 247 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 114 |
| 2016 | 82 |
| 2017 | 79 |
| 2018 | 49 |
| 2019 | 61 |
| 2020 | 64 |
| 2021 | 89 |
| 2022 | 119 |
| 2023 | 139 |
| 2024 | 151 |
| 2025 | 247 |
| 2026year in progress | 71 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Blackhawk Network Holdings Inc.
The CFPB Consumer Complaint Database has logged 1,272 complaints against Blackhawk Network Holdings Inc. overall, with 253 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. "Prepaid card" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble using the card" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Blackhawk Network Holdings Inc.'s timely response rate stands at 95.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 19.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 24.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Blackhawk Network Holdings Inc. have?
The CFPB has logged 1,272 complaints against Blackhawk Network Holdings Inc. to date, of which 253 came in over the last 12 months.
Does Blackhawk Network Holdings Inc. respond to complaints on time?
CFPB complaints against Blackhawk Network Holdings Inc. draw a 95.4% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Blackhawk Network Holdings Inc.?
Among all products tied to Blackhawk Network Holdings Inc., "Prepaid card" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Blackhawk Network Holdings Inc.?
Consumers most often cite "Trouble using the card" when complaining about Blackhawk Network Holdings Inc.; the full issue list with counts is above.
How do I file a complaint against Blackhawk Network Holdings Inc.?
You can file a complaint against Blackhawk Network Holdings Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Blackhawk Network Holdings Inc.?
The CFPB has recorded complaints against Blackhawk Network Holdings Inc. from 49 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Blackhawk Network Holdings Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,272 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.7% here).
Also handles Prepaid card
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Blackhawk Network Holdings Inc. have?
The CFPB has logged 1,272 complaints against Blackhawk Network Holdings Inc. to date, of which 253 came in over the last 12 months.
Does Blackhawk Network Holdings Inc. respond to complaints on time?
CFPB complaints against Blackhawk Network Holdings Inc. draw a 95.4% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Blackhawk Network Holdings Inc.?
Among all products tied to Blackhawk Network Holdings Inc., "Prepaid card" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Blackhawk Network Holdings Inc.?
Consumers most often cite "Trouble using the card" when complaining about Blackhawk Network Holdings Inc.; the full issue list with counts is above.
How do I file a complaint against Blackhawk Network Holdings Inc.?
You can file a complaint against Blackhawk Network Holdings Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Blackhawk Network Holdings Inc.?
The CFPB has recorded complaints against Blackhawk Network Holdings Inc. from 49 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.