CFPB Consumer Complaint Profile
Blackhawk Network Holdings Inc.
Behind the 1,272 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,272
- Total complaints
- 253
- Last 12 months
- 95.4%
- Timely response
- 49
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Blackhawk Network Holdings Inc. has accumulated 1,272 complaints, placing it #285 by volume. Its on-time response rate is 95.4%, ahead of the 93% median among companies with 100+ complaints.
- #285
- of 3,848 companies by volume
- 95.4%
- answered on time
- Prepaid card
- most-complained product
- 49
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 114 |
| 2016 | 82 |
| 2017 | 79 |
| 2018 | 49 |
| 2019 | 61 |
| 2020 | 64 |
| 2021 | 89 |
| 2022 | 119 |
| 2023 | 139 |
| 2024 | 151 |
| 2025 | 247 |
| 2026 | 71 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Blackhawk Network Holdings Inc.
The CFPB Consumer Complaint Database has logged 1,272 complaints against Blackhawk Network Holdings Inc. overall, with 253 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. "Prepaid card" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble using the card" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Blackhawk Network Holdings Inc.'s timely response rate stands at 95.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 19.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 24.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Blackhawk Network Holdings Inc. have?
The CFPB has logged 1,272 complaints against Blackhawk Network Holdings Inc. to date, of which 253 came in over the last 12 months.
Does Blackhawk Network Holdings Inc. respond to complaints on time?
95.4% of the CFPB complaints against Blackhawk Network Holdings Inc. get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Blackhawk Network Holdings Inc.?
Among all products tied to Blackhawk Network Holdings Inc., "Prepaid card" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Blackhawk Network Holdings Inc.?
Consumers most often cite "Trouble using the card" when complaining about Blackhawk Network Holdings Inc.; the full issue list with counts is above.
How do I file a complaint against Blackhawk Network Holdings Inc.?
You can file a complaint against Blackhawk Network Holdings Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Blackhawk Network Holdings Inc.?
The CFPB has recorded complaints against Blackhawk Network Holdings Inc. from 49 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,272)
Also handles Prepaid card
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.