CFPB Consumer Complaint Profile
Next Financial Inc. dba Copper
Consumers have filed 19 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 15
- States affected
The verdict
Next Financial Inc. dba Copper ranks #2935 of 3,843 financial companies by CFPB complaint volume, with 19 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #2935
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Next Financial Inc. dba Copper vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Next Financial Inc. dba Copper
19 complaints against Next Financial Inc. dba Copper appear in the CFPB record, including 0 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Closing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Next Financial Inc. dba Copper posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Next Financial Inc. dba Copper have?
19 complaints have been filed against Next Financial Inc. dba Copper with the CFPB overall - 0 of them in the past year.
Does Next Financial Inc. dba Copper respond to complaints on time?
Next Financial Inc. dba Copper's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Next Financial Inc. dba Copper?
"Checking or savings account" draws more CFPB complaints against Next Financial Inc. dba Copper than any other product - see the full breakdown above.
What is the most common complaint issue with Next Financial Inc. dba Copper?
Consumers most often cite "Closing an account" when complaining about Next Financial Inc. dba Copper; the full issue list with counts is above.
How do I file a complaint against Next Financial Inc. dba Copper?
You can file a complaint against Next Financial Inc. dba Copper directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Next Financial Inc. dba Copper?
The CFPB has recorded complaints against Next Financial Inc. dba Copper from 15 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Next Financial Inc. dba Copper have?
19 complaints have been filed against Next Financial Inc. dba Copper with the CFPB overall - 0 of them in the past year.
Does Next Financial Inc. dba Copper respond to complaints on time?
Next Financial Inc. dba Copper's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Next Financial Inc. dba Copper?
"Checking or savings account" draws more CFPB complaints against Next Financial Inc. dba Copper than any other product - see the full breakdown above.
What is the most common complaint issue with Next Financial Inc. dba Copper?
Consumers most often cite "Closing an account" when complaining about Next Financial Inc. dba Copper; the full issue list with counts is above.
How do I file a complaint against Next Financial Inc. dba Copper?
You can file a complaint against Next Financial Inc. dba Copper directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Next Financial Inc. dba Copper?
The CFPB has recorded complaints against Next Financial Inc. dba Copper from 15 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.