CFPB Consumer Complaint Profile
NIC, Inc.
80 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 80
- Total complaints
- Mid-range
- 0
- Last 12 months
- 93.8%
- Timely response
- Below median
- 15
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, NIC, Inc. sits at #1470, with 80 complaints logged. It posts a 93.8% on-time response rate, the 26th percentile among companies with 100+ complaints.
- #1470
- of 3,843 companies by volume
- 93.8%
- on time (26th pctile)
- Debt collection
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NIC, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.8% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 5 |
| 2015 | 4 |
| 2016 | 4 |
| 2017 | 5 |
| 2018 | 9 |
| 2019 | 10 |
| 2020 | 8 |
| 2021 | 16 |
| 2022 | 9 |
| 2023 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NIC, Inc.
The CFPB Consumer Complaint Database has logged 80 complaints against NIC, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 15 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, NIC, Inc. posts a 93.8% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 6.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NIC, Inc. have?
The CFPB has logged 80 complaints against NIC, Inc. to date, of which 0 came in over the last 12 months.
Does NIC, Inc. respond to complaints on time?
CFPB complaints against NIC, Inc. draw a 93.8% timely-response rate inside the expected window.
What product generates the most complaints for NIC, Inc.?
"Debt collection" draws more CFPB complaints against NIC, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with NIC, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against NIC, Inc. - see all issues and counts above.
How do I file a complaint against NIC, Inc.?
You can file a complaint against NIC, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NIC, Inc.?
NIC, Inc. has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for NIC, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NIC, Inc. have?
The CFPB has logged 80 complaints against NIC, Inc. to date, of which 0 came in over the last 12 months.
Does NIC, Inc. respond to complaints on time?
CFPB complaints against NIC, Inc. draw a 93.8% timely-response rate inside the expected window.
What product generates the most complaints for NIC, Inc.?
"Debt collection" draws more CFPB complaints against NIC, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with NIC, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against NIC, Inc. - see all issues and counts above.
How do I file a complaint against NIC, Inc.?
You can file a complaint against NIC, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NIC, Inc.?
NIC, Inc. has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.