CFPB Consumer Complaint Profile

North Shore Agency, LLC

331 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

331
Total complaints
0
Last 12 months
100%
Timely response
44
States affected

The verdict

331 CFPB complaints put North Shore Agency, LLC at #652 out of 3,848 financial companies ranked by complaint volume. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#652
of 3,848 companies by volume
100%
answered on time
Debt collection
most-complained product
44
states with complaints
North Shore Agency, LLC timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other (i.e. phone, health club, etc.) 209
Debt collection - Other debt 87
Debt collection - I do not know 28
Debt collection - Medical debt 2
Debt collection - Medical 2
Debt collection - Credit card debt 1
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 1
Debt collection - Credit card 1

Top Issues

1.Cont'd attempts collect debt not owed 174
2.Attempts to collect debt not owed 66
3.False statements or representation 32
4.Disclosure verification of debt 18
5.Written notification about debt 15
6.Communication tactics 12
7.Improper contact or sharing of info 8
8.Took or threatened to take negative or legal action 5
9.Problem with a credit reporting company's investigation into an existing problem 1

Complaints by Year

Year Complaints
2013 30
2014 85
2015 53
2016 45
2017 53
2018 37
2019 13
2020 10
2021 5

Complaints by State (Top 15)

California 77
New York 24
Pennsylvania 19
Florida 15
Virginia 15
Oregon 14
Ohio 13
Washington 13
Texas 12
Arizona 9
Maryland 9
Georgia 7
Illinois 7
Connecticut 7
New Jersey 7

Company Responses

Closed with explanation 325
Closed 5
Closed with non-monetary relief 1

What the CFPB Complaint Record Shows for North Shore Agency, LLC

North Shore Agency, LLC carries 331 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 44 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.

North Shore Agency, LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 7% of resolved cases, indicating how frequently the initial fix fell short. 0.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does North Shore Agency, LLC have?

North Shore Agency, LLC has 331 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does North Shore Agency, LLC respond to complaints on time?

100% of the CFPB complaints against North Shore Agency, LLC get a response within the expected window. That is a strong response record by CFPB standards.

What product generates the most complaints for North Shore Agency, LLC?

The most complained-about product for North Shore Agency, LLC is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with North Shore Agency, LLC?

The most common issue reported by consumers about North Shore Agency, LLC is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against North Shore Agency, LLC?

You can file a complaint against North Shore Agency, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about North Shore Agency, LLC?

The CFPB has recorded complaints against North Shore Agency, LLC from 44 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.