CFPB Consumer Complaint Profile
Northstar Location Services, LLC
Consumers have filed 699 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 699
- Total complaints
- 122
- Last 12 months
- 100%
- Timely response
- 47
- States affected
The verdict
699 CFPB complaints put Northstar Location Services, LLC at #418 out of 3,848 financial companies ranked by complaint volume. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #418
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 47
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 12 |
| 2014 | 51 |
| 2015 | 60 |
| 2016 | 63 |
| 2017 | 55 |
| 2018 | 46 |
| 2019 | 58 |
| 2020 | 38 |
| 2021 | 32 |
| 2022 | 38 |
| 2023 | 35 |
| 2024 | 71 |
| 2025 | 119 |
| 2026 | 21 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Northstar Location Services, LLC
Northstar Location Services, LLC carries 699 complaints in the CFPB's database, 122 of them filed within the past 12 months. Consumers spanning 47 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Northstar Location Services, LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 14.6% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Northstar Location Services, LLC have?
The CFPB has logged 699 complaints against Northstar Location Services, LLC to date, of which 122 came in over the last 12 months.
Does Northstar Location Services, LLC respond to complaints on time?
Northstar Location Services, LLC's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Northstar Location Services, LLC?
Among all products tied to Northstar Location Services, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Northstar Location Services, LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Northstar Location Services, LLC; the full issue list with counts is above.
How do I file a complaint against Northstar Location Services, LLC?
You can file a complaint against Northstar Location Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northstar Location Services, LLC?
The CFPB has recorded complaints against Northstar Location Services, LLC from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~699)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.