CFPB Consumer Complaint Profile
Carrington Mortgage Services, LLC
Behind the 6,611 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 6,611
- Total complaints
- 755
- Last 12 months
- 99.5%
- Timely response
- 55
- States affected
The verdict
Carrington Mortgage Services, LLC ranks #86 of 3,848 financial companies by CFPB complaint volume, with 6,611 complaints on record. It answers 99.5% of complaints on time - above the 93% median for companies with 100+ complaints.
- #86
- of 3,848 companies by volume
- 99.5%
- answered on time
- Mortgage
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 86 |
| 2013 | 152 |
| 2014 | 249 |
| 2015 | 494 |
| 2016 | 597 |
| 2017 | 638 |
| 2018 | 535 |
| 2019 | 439 |
| 2020 | 402 |
| 2021 | 425 |
| 2022 | 542 |
| 2023 | 658 |
| 2024 | 497 |
| 2025 | 698 |
| 2026 | 199 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Carrington Mortgage Services, LLC
Carrington Mortgage Services, LLC carries 6,611 complaints in the CFPB's database, 755 of them filed within the past 12 months. Consumers spanning 55 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Carrington Mortgage Services, LLC's timely response rate stands at 99.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 14.5% of resolved cases, indicating how frequently the initial fix fell short. 0.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Carrington Mortgage Services, LLC have?
6,611 complaints have been filed against Carrington Mortgage Services, LLC with the CFPB overall - 755 of them in the past year.
Does Carrington Mortgage Services, LLC respond to complaints on time?
Carrington Mortgage Services, LLC's CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for Carrington Mortgage Services, LLC?
The most complained-about product for Carrington Mortgage Services, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Carrington Mortgage Services, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Carrington Mortgage Services, LLC; the full issue list with counts is above.
How do I file a complaint against Carrington Mortgage Services, LLC?
You can file a complaint against Carrington Mortgage Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Carrington Mortgage Services, LLC?
Consumers in 55 states and territories have filed complaints about Carrington Mortgage Services, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~6,611)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.