CFPB Consumer Complaint Profile
Carrington Mortgage Services, LLC
Behind the 6,611 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 6,611
- Total complaints
- Among the highest
- 755
- Last 12 months
- 99.5%
- Timely response
- Above median
- 55
- States affected
The verdict
Carrington Mortgage Services, LLC ranks #86 of 3,843 financial companies by CFPB complaint volume, with 6,611 complaints on record. It posts a 99.5% on-time response rate, the 72nd percentile among companies with 100+ complaints.
- #86
- of 3,843 companies by volume
- 99.5%
- on time (72nd pctile)
- Mortgage
- most-complained product
- 55
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Carrington Mortgage Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.5% Higher than most higher than 72% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 497 in 2024 to 698 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 86 |
| 2013 | 152 |
| 2014 | 249 |
| 2015 | 494 |
| 2016 | 597 |
| 2017 | 638 |
| 2018 | 535 |
| 2019 | 439 |
| 2020 | 402 |
| 2021 | 425 |
| 2022 | 542 |
| 2023 | 658 |
| 2024 | 497 |
| 2025 | 698 |
| 2026year in progress | 199 |
Complaints by State (Top 15)
Company Responses
Carrington Mortgage Services, LLC Complaint Concentration Profile
Carrington Mortgage Services, LLC's complaint volume is large enough to measure concentration - not just the headline totals. Across 33 named product lines in the stored breakdown, the leading three (Mortgage, Mortgage, Mortgage) hold a 65.5% share of product-tagged complaints. The Herfindahl index on that product mix is 0.181 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Trouble during payment process, Struggling to pay mortgage, Loan modification,collection,foreclosure) cover a 64.4% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, Florida, California) hold a 29.3% share of state-tagged volume across 55 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 97.3% share among the 6,611 response-tagged complaints (6,434 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (698 complaints); the lightest year on file was 2012 (86). From 2024 to 2025, annual volume rose 40.4% (497 → 698). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Carrington Mortgage Services, LLC
Carrington Mortgage Services, LLC carries 6,611 complaints in the CFPB's database, 755 of them filed within the past 12 months. Consumers spanning 55 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Carrington Mortgage Services, LLC's timely response rate stands at 99.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 14.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Carrington Mortgage Services, LLC have?
6,611 complaints have been filed against Carrington Mortgage Services, LLC with the CFPB overall - 755 of them in the past year.
Does Carrington Mortgage Services, LLC respond to complaints on time?
Carrington Mortgage Services, LLC's CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for Carrington Mortgage Services, LLC?
The most complained-about product for Carrington Mortgage Services, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Carrington Mortgage Services, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Carrington Mortgage Services, LLC; the full issue list with counts is above.
How do I file a complaint against Carrington Mortgage Services, LLC?
You can file a complaint against Carrington Mortgage Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Carrington Mortgage Services, LLC?
Consumers in 55 states and territories have filed complaints about Carrington Mortgage Services, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Carrington Mortgage Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (6,611 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Carrington Mortgage Services, LLC have?
6,611 complaints have been filed against Carrington Mortgage Services, LLC with the CFPB overall - 755 of them in the past year.
Does Carrington Mortgage Services, LLC respond to complaints on time?
Carrington Mortgage Services, LLC's CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for Carrington Mortgage Services, LLC?
The most complained-about product for Carrington Mortgage Services, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Carrington Mortgage Services, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Carrington Mortgage Services, LLC; the full issue list with counts is above.
How do I file a complaint against Carrington Mortgage Services, LLC?
You can file a complaint against Carrington Mortgage Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Carrington Mortgage Services, LLC?
Consumers in 55 states and territories have filed complaints about Carrington Mortgage Services, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.