CFPB Consumer Complaint Profile
Cng Financial Corporation
Consumers have filed 2,487 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 2,487
- Total complaints
- 349
- Last 12 months
- 96.1%
- Timely response
- 52
- States affected
The verdict
Cng Financial Corporation ranks #183 of 3,848 financial companies by CFPB complaint volume, with 2,487 complaints on record. It answers 96.1% of complaints on time - above the 93% median for companies with 100+ complaints.
- #183
- of 3,848 companies by volume
- 96.1%
- answered on time
- Debt collection
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 83 |
| 2014 | 334 |
| 2015 | 218 |
| 2016 | 194 |
| 2017 | 130 |
| 2018 | 160 |
| 2019 | 155 |
| 2020 | 115 |
| 2021 | 183 |
| 2022 | 134 |
| 2023 | 156 |
| 2024 | 220 |
| 2025 | 319 |
| 2026 | 86 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cng Financial Corporation
2,487 complaints against Cng Financial Corporation appear in the CFPB record, including 349 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
96.1% of CFPB-forwarded complaints against Cng Financial Corporation get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 14.4% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cng Financial Corporation have?
The CFPB has logged 2,487 complaints against Cng Financial Corporation to date, of which 349 came in over the last 12 months.
Does Cng Financial Corporation respond to complaints on time?
Cng Financial Corporation's CFPB timely-response rate is 96.1%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Cng Financial Corporation?
"Debt collection" draws more CFPB complaints against Cng Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Cng Financial Corporation?
The most common issue reported by consumers about Cng Financial Corporation is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Cng Financial Corporation?
You can file a complaint against Cng Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cng Financial Corporation?
The CFPB has recorded complaints against Cng Financial Corporation from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,487)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.