CFPB Consumer Complaint Profile
Northwest Bancshares Inc
Behind the 244 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 244
- Total complaints
- Above average
- 50
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 21
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Northwest Bancshares Inc has accumulated 244 complaints, placing it #800 by volume. Its on-time response rate is 99.6%, the 74th percentile among companies with 100+ complaints.
- #800
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Checking or savings …
- most-complained product
- 21
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Northwest Bancshares Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 9 |
| 2020 | 21 |
| 2021 | 34 |
| 2022 | 52 |
| 2023 | 32 |
| 2024 | 36 |
| 2025 | 45 |
| 2026year in progress | 15 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Northwest Bancshares Inc
Northwest Bancshares Inc carries 244 complaints in the CFPB's database, 50 of them filed within the past 12 months. Consumers spanning 21 states and territories have weighed in, giving this a multi-regional footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Northwest Bancshares Inc draw a 99.6% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 16.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Northwest Bancshares Inc have?
Northwest Bancshares Inc has 244 total consumer complaints filed with the CFPB, with 50 filed in the last 12 months.
Does Northwest Bancshares Inc respond to complaints on time?
CFPB complaints against Northwest Bancshares Inc draw a 99.6% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Northwest Bancshares Inc?
"Checking or savings account" draws more CFPB complaints against Northwest Bancshares Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Northwest Bancshares Inc?
The most common issue reported by consumers about Northwest Bancshares Inc is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Northwest Bancshares Inc?
You can file a complaint against Northwest Bancshares Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northwest Bancshares Inc?
The CFPB has recorded complaints against Northwest Bancshares Inc from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Northwest Bancshares Inc have?
Northwest Bancshares Inc has 244 total consumer complaints filed with the CFPB, with 50 filed in the last 12 months.
Does Northwest Bancshares Inc respond to complaints on time?
CFPB complaints against Northwest Bancshares Inc draw a 99.6% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Northwest Bancshares Inc?
"Checking or savings account" draws more CFPB complaints against Northwest Bancshares Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Northwest Bancshares Inc?
The most common issue reported by consumers about Northwest Bancshares Inc is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Northwest Bancshares Inc?
You can file a complaint against Northwest Bancshares Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northwest Bancshares Inc?
The CFPB has recorded complaints against Northwest Bancshares Inc from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.