CFPB Consumer Complaint Profile
Novo Platform Inc.
124 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 124
- Total complaints
- Mid-range
- 82
- Last 12 months
- 29%
- Timely response
- Bottom decile
- 31
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Novo Platform Inc. sits at #1211, with 124 complaints logged. Its on-time response rate is 29%, the 2nd percentile among companies with 100+ complaints.
- #1211
- of 3,843 companies by volume
- 29%
- on time (2nd pctile)
- Checking or savings …
- most-complained product
- 31
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Novo Platform Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
29% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 33 in 2024 to 84 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 33 |
| 2025 | 84 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Novo Platform Inc.
124 complaints against Novo Platform Inc. appear in the CFPB record, including 82 from the trailing year. The 31 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Novo Platform Inc. draw a 29% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Novo Platform Inc. have?
The CFPB has logged 124 complaints against Novo Platform Inc. to date, of which 82 came in over the last 12 months.
Does Novo Platform Inc. respond to complaints on time?
Novo Platform Inc. has a 29% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Novo Platform Inc.?
The most complained-about product for Novo Platform Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Novo Platform Inc.?
The most common issue reported by consumers about Novo Platform Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Novo Platform Inc.?
You can file a complaint against Novo Platform Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Novo Platform Inc.?
The CFPB has recorded complaints against Novo Platform Inc. from 31 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.