CFPB Consumer Complaint Profile
Pacific Premier Bancorp, Inc.
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 83
- Total complaints
- Mid-range
- 17
- Last 12 months
- 81.9%
- Timely response
- Bottom quartile
- 21
- States affected
The verdict
By CFPB complaint volume, Pacific Premier Bancorp, Inc. is #1448 out of 3,843 financial companies. On response speed it sits at the 10th percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pacific Premier Bancorp, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
81.9% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 6 |
| 2021 | 10 |
| 2022 | 12 |
| 2023 | 14 |
| 2024 | 19 |
| 2025 | 16 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pacific Premier Bancorp, Inc.
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Pacific Premier Bancorp, Inc., with consumers across the country filing against it. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pacific Premier Bancorp, Inc. have?
Pacific Premier Bancorp, Inc. has 83 total consumer complaints filed with the CFPB, with 17 filed in the last 12 months.
Does Pacific Premier Bancorp, Inc. respond to complaints on time?
Pacific Premier Bancorp, Inc.'s CFPB timely-response rate is 81.9%.
What product generates the most complaints for Pacific Premier Bancorp, Inc.?
"Checking or savings account" draws more CFPB complaints against Pacific Premier Bancorp, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Pacific Premier Bancorp, Inc.?
Consumers most often cite "Managing an account" when complaining about Pacific Premier Bancorp, Inc.; the full issue list with counts is above.
How do I file a complaint against Pacific Premier Bancorp, Inc.?
You can file a complaint against Pacific Premier Bancorp, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Premier Bancorp, Inc.?
The CFPB has recorded complaints against Pacific Premier Bancorp, Inc. from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.