CFPB Consumer Complaint Profile
Patient Account Services, LLC
Consumers have filed 21 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 1
- Last 12 months
- 76.2%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
21 CFPB complaints put Patient Account Services, LLC at #2800 out of 3,843 financial companies ranked by complaint volume. It posts a 76.2% on-time response rate, the 8th percentile among companies with 100+ complaints.
- #2800
- of 3,843 companies by volume
- 76.2%
- on time (8th pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Patient Account Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
76.2% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 6 |
| 2016 | 3 |
| 2017 | 1 |
| 2020 | 1 |
| 2022 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Patient Account Services, LLC
The CFPB Consumer Complaint Database has logged 21 complaints against Patient Account Services, LLC overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 10 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "False statements or representation," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Patient Account Services, LLC posts a 76.2% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 35.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 9.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Patient Account Services, LLC have?
21 complaints have been filed against Patient Account Services, LLC with the CFPB overall - 1 of them in the past year.
Does Patient Account Services, LLC respond to complaints on time?
Patient Account Services, LLC has a 76.2% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Patient Account Services, LLC?
"Debt collection" draws more CFPB complaints against Patient Account Services, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Patient Account Services, LLC?
The most common issue reported by consumers about Patient Account Services, LLC is "False statements or representation." All complaint issues are listed above with their counts.
How do I file a complaint against Patient Account Services, LLC?
You can file a complaint against Patient Account Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Patient Account Services, LLC?
The CFPB has recorded complaints against Patient Account Services, LLC from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Patient Account Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (35.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Patient Account Services, LLC have?
21 complaints have been filed against Patient Account Services, LLC with the CFPB overall - 1 of them in the past year.
Does Patient Account Services, LLC respond to complaints on time?
Patient Account Services, LLC has a 76.2% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Patient Account Services, LLC?
"Debt collection" draws more CFPB complaints against Patient Account Services, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Patient Account Services, LLC?
The most common issue reported by consumers about Patient Account Services, LLC is "False statements or representation." All complaint issues are listed above with their counts.
How do I file a complaint against Patient Account Services, LLC?
You can file a complaint against Patient Account Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Patient Account Services, LLC?
The CFPB has recorded complaints against Patient Account Services, LLC from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.