CFPB Consumer Complaint Profile
Persolve, LLC - Legal - Series 2
What 375 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 375
- Total complaints
- 8
- Last 12 months
- 86.9%
- Timely response
- 32
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Persolve, LLC - Legal - Series 2 has accumulated 375 complaints, placing it #601 by volume. 86.9% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #601
- of 3,848 companies by volume
- 86.9%
- answered on time
- Debt collection
- most-complained product
- 32
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 8 |
| 2015 | 5 |
| 2016 | 8 |
| 2017 | 20 |
| 2018 | 11 |
| 2019 | 12 |
| 2020 | 35 |
| 2021 | 103 |
| 2022 | 68 |
| 2023 | 61 |
| 2024 | 28 |
| 2025 | 12 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Persolve, LLC - Legal - Series 2
375 complaints against Persolve, LLC - Legal - Series 2 appear in the CFPB record, including 8 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Persolve, LLC - Legal - Series 2's timely response rate stands at 86.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. In 35.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 1.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Persolve, LLC - Legal - Series 2 have?
375 complaints have been filed against Persolve, LLC - Legal - Series 2 with the CFPB overall - 8 of them in the past year.
Does Persolve, LLC - Legal - Series 2 respond to complaints on time?
Persolve, LLC - Legal - Series 2's CFPB timely-response rate is 86.9%.
What product generates the most complaints for Persolve, LLC - Legal - Series 2?
"Debt collection" draws more CFPB complaints against Persolve, LLC - Legal - Series 2 than any other product - see the full breakdown above.
What is the most common complaint issue with Persolve, LLC - Legal - Series 2?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Persolve, LLC - Legal - Series 2 - see all issues and counts above.
How do I file a complaint against Persolve, LLC - Legal - Series 2?
You can file a complaint against Persolve, LLC - Legal - Series 2 directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Persolve, LLC - Legal - Series 2?
Consumers in 32 states and territories have filed complaints about Persolve, LLC - Legal - Series 2 with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~375)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.