CFPB Consumer Complaint Profile
Persolve, LLC - Legal - Series 2
What 375 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 375
- Total complaints
- Above average
- 8
- Last 12 months
- 86.9%
- Timely response
- Bottom quartile
- 32
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Persolve, LLC - Legal - Series 2 has accumulated 375 complaints, placing it #600 by volume. On-time replies land at 86.9%, the 14th percentile for the 100+ complaint peer group.
- #600
- of 3,843 companies by volume
- 86.9%
- on time (14th pctile)
- Debt collection
- most-complained product
- 32
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Persolve, LLC - Legal - Series 2 vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.9% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 28 in 2024 to 12 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 8 |
| 2015 | 5 |
| 2016 | 8 |
| 2017 | 20 |
| 2018 | 11 |
| 2019 | 12 |
| 2020 | 35 |
| 2021 | 103 |
| 2022 | 68 |
| 2023 | 61 |
| 2024 | 28 |
| 2025 | 12 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Persolve, LLC - Legal - Series 2
375 complaints against Persolve, LLC - Legal - Series 2 appear in the CFPB record, including 8 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Persolve, LLC - Legal - Series 2's timely response rate stands at 86.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 35.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Persolve, LLC - Legal - Series 2 have?
375 complaints have been filed against Persolve, LLC - Legal - Series 2 with the CFPB overall - 8 of them in the past year.
Does Persolve, LLC - Legal - Series 2 respond to complaints on time?
Persolve, LLC - Legal - Series 2's CFPB timely-response rate is 86.9%.
What product generates the most complaints for Persolve, LLC - Legal - Series 2?
"Debt collection" draws more CFPB complaints against Persolve, LLC - Legal - Series 2 than any other product - see the full breakdown above.
What is the most common complaint issue with Persolve, LLC - Legal - Series 2?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Persolve, LLC - Legal - Series 2 - see all issues and counts above.
How do I file a complaint against Persolve, LLC - Legal - Series 2?
You can file a complaint against Persolve, LLC - Legal - Series 2 directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Persolve, LLC - Legal - Series 2?
Consumers in 32 states and territories have filed complaints about Persolve, LLC - Legal - Series 2 with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Persolve, LLC - Legal - Series 2: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (35.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.