CFPB Consumer Complaint Profile
Platinum Holdings Group, LLC
453 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 453
- Total complaints
- 0
- Last 12 months
- 71.7%
- Timely response
- 45
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Platinum Holdings Group, LLC has accumulated 453 complaints, placing it #536 by volume. It answers 71.7% of complaints on time - below the 93% median for companies with 100+ complaints.
- #536
- of 3,848 companies by volume
- 71.7%
- answered on time
- Debt collection
- most-complained product
- 45
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 33 |
| 2014 | 180 |
| 2015 | 129 |
| 2016 | 69 |
| 2017 | 23 |
| 2018 | 8 |
| 2019 | 3 |
| 2020 | 5 |
| 2022 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Platinum Holdings Group, LLC
453 complaints against Platinum Holdings Group, LLC appear in the CFPB record, including 0 from the trailing year. The 45 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Platinum Holdings Group, LLC answers 71.7% of forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. In 6.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Platinum Holdings Group, LLC have?
453 complaints have been filed against Platinum Holdings Group, LLC with the CFPB overall - 0 of them in the past year.
Does Platinum Holdings Group, LLC respond to complaints on time?
71.7% of the CFPB complaints against Platinum Holdings Group, LLC get a response within the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Platinum Holdings Group, LLC?
Among all products tied to Platinum Holdings Group, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Platinum Holdings Group, LLC?
"Communication tactics" is the single most frequently cited issue in complaints against Platinum Holdings Group, LLC - see all issues and counts above.
How do I file a complaint against Platinum Holdings Group, LLC?
You can file a complaint against Platinum Holdings Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Platinum Holdings Group, LLC?
Consumers in 45 states and territories have filed complaints about Platinum Holdings Group, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~453)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.