CFPB Consumer Complaint Profile
Premier Auto Credit
Behind the 119 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 119
- Total complaints
- Mid-range
- 33
- Last 12 months
- 100%
- Timely response
- Top decile
- 10
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Premier Auto Credit sits at #1229, with 119 complaints logged. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1229
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Premier Auto Credit vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 18 in 2024 to 36 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 4 |
| 2019 | 4 |
| 2020 | 14 |
| 2021 | 10 |
| 2022 | 7 |
| 2023 | 21 |
| 2024 | 18 |
| 2025 | 36 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Premier Auto Credit
119 complaints against Premier Auto Credit appear in the CFPB record, including 33 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing the loan or lease," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Premier Auto Credit posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 0.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Premier Auto Credit have?
Premier Auto Credit has 119 total consumer complaints filed with the CFPB, with 33 filed in the last 12 months.
Does Premier Auto Credit respond to complaints on time?
Premier Auto Credit has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Premier Auto Credit?
"Vehicle loan or lease" draws more CFPB complaints against Premier Auto Credit than any other product - see the full breakdown above.
What is the most common complaint issue with Premier Auto Credit?
Consumers most often cite "Managing the loan or lease" when complaining about Premier Auto Credit; the full issue list with counts is above.
How do I file a complaint against Premier Auto Credit?
You can file a complaint against Premier Auto Credit directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Premier Auto Credit?
The CFPB has recorded complaints against Premier Auto Credit from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Premier Auto Credit have?
Premier Auto Credit has 119 total consumer complaints filed with the CFPB, with 33 filed in the last 12 months.
Does Premier Auto Credit respond to complaints on time?
Premier Auto Credit has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Premier Auto Credit?
"Vehicle loan or lease" draws more CFPB complaints against Premier Auto Credit than any other product - see the full breakdown above.
What is the most common complaint issue with Premier Auto Credit?
Consumers most often cite "Managing the loan or lease" when complaining about Premier Auto Credit; the full issue list with counts is above.
How do I file a complaint against Premier Auto Credit?
You can file a complaint against Premier Auto Credit directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Premier Auto Credit?
The CFPB has recorded complaints against Premier Auto Credit from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.