CFPB Consumer Complaint Profile
Primary Financial Services L.L.C.
52 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 52
- Total complaints
- Mid-range
- 1
- Last 12 months
- 84.6%
- Timely response
- Bottom quartile
- 23
- States affected
The verdict
Primary Financial Services L.L.C. ranks #1792 of 3,843 financial companies by CFPB complaint volume, with 52 complaints on record. It posts a 84.6% on-time response rate, the 12th percentile among companies with 100+ complaints.
- #1792
- of 3,843 companies by volume
- 84.6%
- on time (12th pctile)
- Debt collection
- most-complained product
- 23
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Primary Financial Services L.L.C. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84.6% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 17 |
| 2014 | 28 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 1 |
| 2020 | 1 |
| 2023 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Primary Financial Services L.L.C.
The CFPB Consumer Complaint Database has logged 52 complaints against Primary Financial Services L.L.C. overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 23 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Primary Financial Services L.L.C. draw a 84.6% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 10.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Primary Financial Services L.L.C. have?
Primary Financial Services L.L.C. has 52 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Primary Financial Services L.L.C. respond to complaints on time?
CFPB complaints against Primary Financial Services L.L.C. draw a 84.6% timely-response rate inside the expected window.
What product generates the most complaints for Primary Financial Services L.L.C.?
The most complained-about product for Primary Financial Services L.L.C. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Primary Financial Services L.L.C.?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Primary Financial Services L.L.C.; the full issue list with counts is above.
How do I file a complaint against Primary Financial Services L.L.C.?
You can file a complaint against Primary Financial Services L.L.C. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Primary Financial Services L.L.C.?
The CFPB has recorded complaints against Primary Financial Services L.L.C. from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Primary Financial Services L.L.C.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (10.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Primary Financial Services L.L.C. have?
Primary Financial Services L.L.C. has 52 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Primary Financial Services L.L.C. respond to complaints on time?
CFPB complaints against Primary Financial Services L.L.C. draw a 84.6% timely-response rate inside the expected window.
What product generates the most complaints for Primary Financial Services L.L.C.?
The most complained-about product for Primary Financial Services L.L.C. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Primary Financial Services L.L.C.?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Primary Financial Services L.L.C.; the full issue list with counts is above.
How do I file a complaint against Primary Financial Services L.L.C.?
You can file a complaint against Primary Financial Services L.L.C. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Primary Financial Services L.L.C.?
The CFPB has recorded complaints against Primary Financial Services L.L.C. from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.