CFPB Consumer Complaint Profile
TrueAccord Corp.
What 4,082 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 4,082
- Total complaints
- 2,165
- Last 12 months
- 99.2%
- Timely response
- 55
- States affected
The verdict
TrueAccord Corp. ranks #125 of 3,848 financial companies by CFPB complaint volume, with 4,082 complaints on record. It answers 99.2% of complaints on time - above the 93% median for companies with 100+ complaints.
- #125
- of 3,848 companies by volume
- 99.2%
- answered on time
- Debt collection
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 6 |
| 2015 | 11 |
| 2016 | 20 |
| 2017 | 36 |
| 2018 | 26 |
| 2019 | 48 |
| 2020 | 81 |
| 2021 | 147 |
| 2022 | 188 |
| 2023 | 312 |
| 2024 | 634 |
| 2025 | 1,995 |
| 2026 | 578 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for TrueAccord Corp.
The CFPB Consumer Complaint Database has logged 4,082 complaints against TrueAccord Corp. overall, with 2,165 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, TrueAccord Corp. answers 99.2% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 10% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does TrueAccord Corp. have?
TrueAccord Corp. has 4,082 total consumer complaints filed with the CFPB, with 2,165 filed in the last 12 months.
Does TrueAccord Corp. respond to complaints on time?
TrueAccord Corp. has a 99.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for TrueAccord Corp.?
Among all products tied to TrueAccord Corp., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with TrueAccord Corp.?
The most common issue reported by consumers about TrueAccord Corp. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against TrueAccord Corp.?
You can file a complaint against TrueAccord Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about TrueAccord Corp.?
TrueAccord Corp. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,082)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.