CFPB Consumer Complaint Profile
TrueAccord Corp.
What 4,082 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 4,082
- Total complaints
- Among the highest
- 2,165
- Last 12 months
- 99.2%
- Timely response
- Above median
- 55
- States affected
The verdict
TrueAccord Corp. ranks #125 of 3,843 financial companies by CFPB complaint volume, with 4,082 complaints on record. It posts a 99.2% on-time response rate, the 64th percentile among companies with 100+ complaints.
- #125
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Debt collection
- most-complained product
- 55
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
TrueAccord Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 634 in 2024 to 1,995 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 6 |
| 2015 | 11 |
| 2016 | 20 |
| 2017 | 36 |
| 2018 | 26 |
| 2019 | 48 |
| 2020 | 81 |
| 2021 | 147 |
| 2022 | 188 |
| 2023 | 312 |
| 2024 | 634 |
| 2025 | 1,995 |
| 2026year in progress | 578 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for TrueAccord Corp.
The CFPB Consumer Complaint Database has logged 4,082 complaints against TrueAccord Corp. overall, with 2,165 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, TrueAccord Corp. posts a 99.2% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 10% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does TrueAccord Corp. have?
TrueAccord Corp. has 4,082 total consumer complaints filed with the CFPB, with 2,165 filed in the last 12 months.
Does TrueAccord Corp. respond to complaints on time?
TrueAccord Corp. has a 99.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for TrueAccord Corp.?
Among all products tied to TrueAccord Corp., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with TrueAccord Corp.?
The most common issue reported by consumers about TrueAccord Corp. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against TrueAccord Corp.?
You can file a complaint against TrueAccord Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about TrueAccord Corp.?
TrueAccord Corp. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for TrueAccord Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (4,082 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (10% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.