CFPB Consumer Complaint Profile
Prodigy Finance Servicing, LLC
What 13 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 5
- Last 12 months
- 100%
- Timely response
- Top decile
- 8
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Prodigy Finance Servicing, LLC sits at #3408, with 13 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #3408
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Student loan
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Prodigy Finance Servicing, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 2 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Prodigy Finance Servicing, LLC
Prodigy Finance Servicing, LLC carries 13 complaints in the CFPB's database, 5 of them filed within the past 12 months. Consumers spanning 8 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
Prodigy Finance Servicing, LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 46.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Prodigy Finance Servicing, LLC have?
The CFPB has logged 13 complaints against Prodigy Finance Servicing, LLC to date, of which 5 came in over the last 12 months.
Does Prodigy Finance Servicing, LLC respond to complaints on time?
CFPB complaints against Prodigy Finance Servicing, LLC draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Prodigy Finance Servicing, LLC?
The most complained-about product for Prodigy Finance Servicing, LLC is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Prodigy Finance Servicing, LLC?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Prodigy Finance Servicing, LLC - see all issues and counts above.
How do I file a complaint against Prodigy Finance Servicing, LLC?
You can file a complaint against Prodigy Finance Servicing, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prodigy Finance Servicing, LLC?
The CFPB has recorded complaints against Prodigy Finance Servicing, LLC from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Prodigy Finance Servicing, LLC have?
The CFPB has logged 13 complaints against Prodigy Finance Servicing, LLC to date, of which 5 came in over the last 12 months.
Does Prodigy Finance Servicing, LLC respond to complaints on time?
CFPB complaints against Prodigy Finance Servicing, LLC draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Prodigy Finance Servicing, LLC?
The most complained-about product for Prodigy Finance Servicing, LLC is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Prodigy Finance Servicing, LLC?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Prodigy Finance Servicing, LLC - see all issues and counts above.
How do I file a complaint against Prodigy Finance Servicing, LLC?
You can file a complaint against Prodigy Finance Servicing, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prodigy Finance Servicing, LLC?
The CFPB has recorded complaints against Prodigy Finance Servicing, LLC from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.