CFPB Consumer Complaint Profile
Professional Credit Management, Inc
Consumers have filed 378 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 378
- Total complaints
- 56
- Last 12 months
- 99.5%
- Timely response
- 22
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Professional Credit Management, Inc sits at #595, with 378 complaints logged. Its on-time response rate is 99.5%, ahead of the 93% median among companies with 100+ complaints.
- #595
- of 3,848 companies by volume
- 99.5%
- answered on time
- Debt collection
- most-complained product
- 22
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 12 |
| 2015 | 13 |
| 2016 | 3 |
| 2017 | 29 |
| 2018 | 14 |
| 2019 | 18 |
| 2020 | 41 |
| 2021 | 73 |
| 2022 | 38 |
| 2023 | 35 |
| 2024 | 33 |
| 2025 | 56 |
| 2026 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Credit Management, Inc
378 complaints against Professional Credit Management, Inc appear in the CFPB record, including 56 from the trailing year. The 22 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
99.5% of CFPB-forwarded complaints against Professional Credit Management, Inc get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 19.5% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 33.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Credit Management, Inc have?
Professional Credit Management, Inc has 378 total consumer complaints filed with the CFPB, with 56 filed in the last 12 months.
Does Professional Credit Management, Inc respond to complaints on time?
99.5% of the CFPB complaints against Professional Credit Management, Inc get a response within the expected window. This is considered excellent.
What product generates the most complaints for Professional Credit Management, Inc?
The most complained-about product for Professional Credit Management, Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Professional Credit Management, Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Professional Credit Management, Inc - see all issues and counts above.
How do I file a complaint against Professional Credit Management, Inc?
You can file a complaint against Professional Credit Management, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Credit Management, Inc?
Consumers in 22 states and territories have filed complaints about Professional Credit Management, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~378)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.