CFPB Consumer Complaint Profile
M&T Bank Corporation
9,513 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 9,513
- Total complaints
- 1,158
- Last 12 months
- 99.5%
- Timely response
- 56
- States affected
The verdict
M&T Bank Corporation ranks #64 of 3,848 financial companies by CFPB complaint volume, with 9,513 complaints on record. It answers 99.5% of complaints on time - above the 93% median for companies with 100+ complaints.
- #64
- of 3,848 companies by volume
- 99.5%
- answered on time
- Checking or savings …
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 25 |
| 2012 | 450 |
| 2013 | 550 |
| 2014 | 679 |
| 2015 | 603 |
| 2016 | 668 |
| 2017 | 578 |
| 2018 | 505 |
| 2019 | 543 |
| 2020 | 513 |
| 2021 | 541 |
| 2022 | 736 |
| 2023 | 822 |
| 2024 | 904 |
| 2025 | 1,141 |
| 2026 | 255 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for M&T Bank Corporation
The CFPB Consumer Complaint Database has logged 9,513 complaints against M&T Bank Corporation overall, with 1,158 of those filed in the trailing 12 months. Reports have come from consumers in 56 states and territories, making this a nationwide complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99.5% of CFPB-forwarded complaints against M&T Bank Corporation get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 19.5% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 19.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does M&T Bank Corporation have?
M&T Bank Corporation has 9,513 total consumer complaints filed with the CFPB, with 1,158 filed in the last 12 months.
Does M&T Bank Corporation respond to complaints on time?
M&T Bank Corporation's CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for M&T Bank Corporation?
Among all products tied to M&T Bank Corporation, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with M&T Bank Corporation?
"Managing an account" is the single most frequently cited issue in complaints against M&T Bank Corporation - see all issues and counts above.
How do I file a complaint against M&T Bank Corporation?
You can file a complaint against M&T Bank Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about M&T Bank Corporation?
Consumers in 56 states and territories have filed complaints about M&T Bank Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~9,513)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.