CFPB Consumer Complaint Profile
Lendmark Financial Services
1,923 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,923
- Total complaints
- Among the highest
- 568
- Last 12 months
- 98.4%
- Timely response
- Above median
- 37
- States affected
The verdict
1,923 CFPB complaints put Lendmark Financial Services at #214 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 98.4%, the 52nd percentile among companies with 100+ complaints.
- #214
- of 3,843 companies by volume
- 98.4%
- on time (52nd pctile)
- Credit reporting or …
- most-complained product
- 37
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Lendmark Financial Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.4% Higher than most higher than 52% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 302 in 2024 to 559 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 23 |
| 2015 | 27 |
| 2016 | 43 |
| 2017 | 83 |
| 2018 | 84 |
| 2019 | 83 |
| 2020 | 91 |
| 2021 | 121 |
| 2022 | 180 |
| 2023 | 192 |
| 2024 | 302 |
| 2025 | 559 |
| 2026year in progress | 130 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Lendmark Financial Services
1,923 complaints against Lendmark Financial Services appear in the CFPB record, including 568 from the trailing year. The 37 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Lendmark Financial Services's timely response rate stands at 98.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 19.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Lendmark Financial Services have?
The CFPB has logged 1,923 complaints against Lendmark Financial Services to date, of which 568 came in over the last 12 months.
Does Lendmark Financial Services respond to complaints on time?
Lendmark Financial Services has a 98.4% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Lendmark Financial Services?
The most complained-about product for Lendmark Financial Services is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Lendmark Financial Services?
Consumers most often cite "Incorrect information on your report" when complaining about Lendmark Financial Services; the full issue list with counts is above.
How do I file a complaint against Lendmark Financial Services?
You can file a complaint against Lendmark Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lendmark Financial Services?
Consumers in 37 states and territories have filed complaints about Lendmark Financial Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Lendmark Financial Services: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,923 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.5% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.