CFPB Consumer Complaint Profile
Professional Receivables Network
Consumers have filed 71 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 71
- Total complaints
- Mid-range
- 13
- Last 12 months
- 90.1%
- Timely response
- Bottom quartile
- 23
- States affected
The verdict
71 CFPB complaints put Professional Receivables Network at #1553 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 90.1%, the 18th percentile for the 100+ complaint peer group.
- #1553
- of 3,843 companies by volume
- 90.1%
- on time (18th pctile)
- Debt collection
- most-complained product
- 23
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Receivables Network vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.1% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 8 |
| 2015 | 10 |
| 2016 | 2 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 9 |
| 2022 | 4 |
| 2023 | 5 |
| 2024 | 10 |
| 2025 | 13 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Receivables Network
The CFPB Consumer Complaint Database has logged 71 complaints against Professional Receivables Network overall, with 13 of those filed in the trailing 12 months. Reports have come from consumers in 23 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Professional Receivables Network posts a 90.1% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 13% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 2.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Receivables Network have?
71 complaints have been filed against Professional Receivables Network with the CFPB overall - 13 of them in the past year.
Does Professional Receivables Network respond to complaints on time?
Professional Receivables Network has a 90.1% timely response rate to CFPB complaints.
What product generates the most complaints for Professional Receivables Network?
The most complained-about product for Professional Receivables Network is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Professional Receivables Network?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Professional Receivables Network; the full issue list with counts is above.
How do I file a complaint against Professional Receivables Network?
You can file a complaint against Professional Receivables Network directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Receivables Network?
Professional Receivables Network has drawn CFPB complaints from 23 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Receivables Network: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Receivables Network have?
71 complaints have been filed against Professional Receivables Network with the CFPB overall - 13 of them in the past year.
Does Professional Receivables Network respond to complaints on time?
Professional Receivables Network has a 90.1% timely response rate to CFPB complaints.
What product generates the most complaints for Professional Receivables Network?
The most complained-about product for Professional Receivables Network is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Professional Receivables Network?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Professional Receivables Network; the full issue list with counts is above.
How do I file a complaint against Professional Receivables Network?
You can file a complaint against Professional Receivables Network directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Receivables Network?
Professional Receivables Network has drawn CFPB complaints from 23 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.