CFPB Consumer Complaint Profile
Advance America, Cash Advance Centers, Inc.
Consumers have filed 1,067 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,067
- Total complaints
- Among the highest
- 110
- Last 12 months
- 97.5%
- Timely response
- Below median
- 46
- States affected
The verdict
1,067 CFPB complaints put Advance America, Cash Advance Centers, Inc. at #310 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 97.5%, the 43rd percentile among companies with 100+ complaints.
- #310
- of 3,843 companies by volume
- 97.5%
- on time (43rd pctile)
- Debt collection
- most-complained product
- 46
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Advance America, Cash Advance Centers, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.5% Around the middle higher than 43% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 92 in 2024 to 122 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 32 |
| 2014 | 116 |
| 2015 | 90 |
| 2016 | 101 |
| 2017 | 115 |
| 2018 | 66 |
| 2019 | 73 |
| 2020 | 43 |
| 2021 | 42 |
| 2022 | 44 |
| 2023 | 107 |
| 2024 | 92 |
| 2025 | 122 |
| 2026year in progress | 24 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advance America, Cash Advance Centers, Inc.
The CFPB Consumer Complaint Database has logged 1,067 complaints against Advance America, Cash Advance Centers, Inc. overall, with 110 of those filed in the trailing 12 months. Reports have come from consumers in 46 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Advance America, Cash Advance Centers, Inc. posts a 97.5% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 12.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 2.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advance America, Cash Advance Centers, Inc. have?
1,067 complaints have been filed against Advance America, Cash Advance Centers, Inc. with the CFPB overall - 110 of them in the past year.
Does Advance America, Cash Advance Centers, Inc. respond to complaints on time?
CFPB complaints against Advance America, Cash Advance Centers, Inc. draw a 97.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Advance America, Cash Advance Centers, Inc.?
"Debt collection" draws more CFPB complaints against Advance America, Cash Advance Centers, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Advance America, Cash Advance Centers, Inc.?
"Communication tactics" is the single most frequently cited issue in complaints against Advance America, Cash Advance Centers, Inc. - see all issues and counts above.
How do I file a complaint against Advance America, Cash Advance Centers, Inc.?
You can file a complaint against Advance America, Cash Advance Centers, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advance America, Cash Advance Centers, Inc.?
Advance America, Cash Advance Centers, Inc. has drawn CFPB complaints from 46 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Advance America, Cash Advance Centers, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,067 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.