CFPB Consumer Complaint Profile
Professional Recovery Management
999 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 999
- Total complaints
- Among the highest
- 285
- Last 12 months
- 78.1%
- Timely response
- Bottom decile
- 33
- States affected
The verdict
Professional Recovery Management ranks #327 of 3,843 financial companies by CFPB complaint volume, with 999 complaints on record. On-time replies land at 78.1%, the 8th percentile for the 100+ complaint peer group.
- #327
- of 3,843 companies by volume
- 78.1%
- on time (8th pctile)
- Debt collection
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Recovery Management vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.1% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 133 in 2024 to 219 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 31 |
| 2015 | 35 |
| 2016 | 49 |
| 2017 | 59 |
| 2018 | 47 |
| 2019 | 40 |
| 2020 | 59 |
| 2021 | 91 |
| 2022 | 69 |
| 2023 | 56 |
| 2024 | 133 |
| 2025 | 219 |
| 2026year in progress | 108 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Recovery Management
The CFPB Consumer Complaint Database has logged 999 complaints against Professional Recovery Management overall, with 285 of those filed in the trailing 12 months. Reports have come from consumers in 33 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Professional Recovery Management's timely response rate stands at 78.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 28.9% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Recovery Management have?
999 complaints have been filed against Professional Recovery Management with the CFPB overall - 285 of them in the past year.
Does Professional Recovery Management respond to complaints on time?
Professional Recovery Management has a 78.1% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Professional Recovery Management?
"Debt collection" draws more CFPB complaints against Professional Recovery Management than any other product - see the full breakdown above.
What is the most common complaint issue with Professional Recovery Management?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Professional Recovery Management - see all issues and counts above.
How do I file a complaint against Professional Recovery Management?
You can file a complaint against Professional Recovery Management directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Recovery Management?
Consumers in 33 states and territories have filed complaints about Professional Recovery Management with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Recovery Management: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.