CFPB Consumer Complaint Profile
Professional Recovery Management
999 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 999
- Total complaints
- 285
- Last 12 months
- 78.1%
- Timely response
- 33
- States affected
The verdict
Professional Recovery Management ranks #326 of 3,848 financial companies by CFPB complaint volume, with 999 complaints on record. 78.1% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #326
- of 3,848 companies by volume
- 78.1%
- answered on time
- Debt collection
- most-complained product
- 33
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 31 |
| 2015 | 35 |
| 2016 | 49 |
| 2017 | 59 |
| 2018 | 47 |
| 2019 | 40 |
| 2020 | 59 |
| 2021 | 91 |
| 2022 | 69 |
| 2023 | 56 |
| 2024 | 133 |
| 2025 | 219 |
| 2026 | 108 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Recovery Management
The CFPB Consumer Complaint Database has logged 999 complaints against Professional Recovery Management overall, with 285 of those filed in the trailing 12 months. Reports have come from consumers in 33 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Professional Recovery Management's timely response rate stands at 78.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. In 28.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 3.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Recovery Management have?
999 complaints have been filed against Professional Recovery Management with the CFPB overall - 285 of them in the past year.
Does Professional Recovery Management respond to complaints on time?
Professional Recovery Management has a 78.1% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Professional Recovery Management?
"Debt collection" draws more CFPB complaints against Professional Recovery Management than any other product - see the full breakdown above.
What is the most common complaint issue with Professional Recovery Management?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Professional Recovery Management - see all issues and counts above.
How do I file a complaint against Professional Recovery Management?
You can file a complaint against Professional Recovery Management directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Recovery Management?
Consumers in 33 states and territories have filed complaints about Professional Recovery Management with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~999)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.