CFPB Consumer Complaint Profile
Professional Service Bureau
Consumers have filed 29 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 29
- Total complaints
- Mid-range
- 2
- Last 12 months
- 89.7%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Professional Service Bureau sits at #2382, with 29 complaints logged. Its on-time response rate is 89.7%, the 18th percentile among companies with 100+ complaints.
- #2382
- of 3,843 companies by volume
- 89.7%
- on time (18th pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Service Bureau vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.7% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 4 |
| 2015 | 3 |
| 2016 | 4 |
| 2017 | 4 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 3 |
| 2024 | 3 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Service Bureau
29 complaints against Professional Service Bureau appear in the CFPB record, including 2 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Professional Service Bureau draw a 89.7% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 7.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Service Bureau have?
The CFPB has logged 29 complaints against Professional Service Bureau to date, of which 2 came in over the last 12 months.
Does Professional Service Bureau respond to complaints on time?
CFPB complaints against Professional Service Bureau draw a 89.7% timely-response rate inside the expected window.
What product generates the most complaints for Professional Service Bureau?
Among all products tied to Professional Service Bureau, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Service Bureau?
The most common issue reported by consumers about Professional Service Bureau is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Professional Service Bureau?
You can file a complaint against Professional Service Bureau directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Service Bureau?
Professional Service Bureau has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Service Bureau: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Service Bureau have?
The CFPB has logged 29 complaints against Professional Service Bureau to date, of which 2 came in over the last 12 months.
Does Professional Service Bureau respond to complaints on time?
CFPB complaints against Professional Service Bureau draw a 89.7% timely-response rate inside the expected window.
What product generates the most complaints for Professional Service Bureau?
Among all products tied to Professional Service Bureau, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Service Bureau?
The most common issue reported by consumers about Professional Service Bureau is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Professional Service Bureau?
You can file a complaint against Professional Service Bureau directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Service Bureau?
Professional Service Bureau has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.