CFPB Consumer Complaint Profile
Progressive Financial Services, Inc.
220 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 220
- Total complaints
- 0
- Last 12 months
- 97.3%
- Timely response
- 42
- States affected
The verdict
220 CFPB complaints put Progressive Financial Services, Inc. at #863 out of 3,848 financial companies ranked by complaint volume. It answers 97.3% of complaints on time - above the 93% median for companies with 100+ complaints.
- #863
- of 3,848 companies by volume
- 97.3%
- answered on time
- Debt collection
- most-complained product
- 42
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 14 |
| 2014 | 68 |
| 2015 | 54 |
| 2016 | 50 |
| 2017 | 25 |
| 2018 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Progressive Financial Services, Inc.
220 complaints against Progressive Financial Services, Inc. appear in the CFPB record, including 0 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
97.3% of CFPB-forwarded complaints against Progressive Financial Services, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 14.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Progressive Financial Services, Inc. have?
The CFPB has logged 220 complaints against Progressive Financial Services, Inc. to date, of which 0 came in over the last 12 months.
Does Progressive Financial Services, Inc. respond to complaints on time?
97.3% of the CFPB complaints against Progressive Financial Services, Inc. get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Progressive Financial Services, Inc.?
"Debt collection" draws more CFPB complaints against Progressive Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Progressive Financial Services, Inc.?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Progressive Financial Services, Inc. - see all issues and counts above.
How do I file a complaint against Progressive Financial Services, Inc.?
You can file a complaint against Progressive Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Progressive Financial Services, Inc.?
The CFPB has recorded complaints against Progressive Financial Services, Inc. from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~220)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.