CFPB Consumer Complaint Profile
Progressive Financial Services, Inc.
220 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 220
- Total complaints
- Above average
- 0
- Last 12 months
- 97.3%
- Timely response
- Below median
- 42
- States affected
The verdict
220 CFPB complaints put Progressive Financial Services, Inc. at #862 out of 3,843 financial companies ranked by complaint volume. It posts a 97.3% on-time response rate, the 42nd percentile among companies with 100+ complaints.
- #862
- of 3,843 companies by volume
- 97.3%
- on time (42nd pctile)
- Debt collection
- most-complained product
- 42
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Progressive Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.3% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2017 to 2018 complete years
- Annual CFPB complaint volume moved from 25 in 2017 to 9 in 2018 (2017 → 2018).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 14 |
| 2014 | 68 |
| 2015 | 54 |
| 2016 | 50 |
| 2017 | 25 |
| 2018 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Progressive Financial Services, Inc.
220 complaints against Progressive Financial Services, Inc. appear in the CFPB record, including 0 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Progressive Financial Services, Inc. draw a 97.3% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 14.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Progressive Financial Services, Inc. have?
The CFPB has logged 220 complaints against Progressive Financial Services, Inc. to date, of which 0 came in over the last 12 months.
Does Progressive Financial Services, Inc. respond to complaints on time?
CFPB complaints against Progressive Financial Services, Inc. draw a 97.3% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Progressive Financial Services, Inc.?
"Debt collection" draws more CFPB complaints against Progressive Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Progressive Financial Services, Inc.?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Progressive Financial Services, Inc. - see all issues and counts above.
How do I file a complaint against Progressive Financial Services, Inc.?
You can file a complaint against Progressive Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Progressive Financial Services, Inc.?
The CFPB has recorded complaints against Progressive Financial Services, Inc. from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Progressive Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.