CFPB Consumer Complaint Profile
Propel, Inc.
Consumers have filed 54 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 54
- Total complaints
- Mid-range
- 8
- Last 12 months
- 88.9%
- Timely response
- Bottom quartile
- 23
- States affected
The verdict
Propel, Inc. ranks #1757 of 3,843 financial companies by CFPB complaint volume, with 54 complaints on record. On-time replies land at 88.9%, the 16th percentile for the 100+ complaint peer group.
- #1757
- of 3,843 companies by volume
- 88.9%
- on time (16th pctile)
- Checking or savings …
- most-complained product
- 23
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Propel, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.9% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 24 in 2024 to 14 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 14 |
| 2024 | 24 |
| 2025 | 14 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Propel, Inc.
54 complaints against Propel, Inc. appear in the CFPB record, including 8 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Propel, Inc. posts a 88.9% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Propel, Inc. have?
Propel, Inc. has 54 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does Propel, Inc. respond to complaints on time?
CFPB complaints against Propel, Inc. draw a 88.9% timely-response rate inside the expected window.
What product generates the most complaints for Propel, Inc.?
Among all products tied to Propel, Inc., "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Propel, Inc.?
Consumers most often cite "Managing an account" when complaining about Propel, Inc.; the full issue list with counts is above.
How do I file a complaint against Propel, Inc.?
You can file a complaint against Propel, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Propel, Inc.?
Consumers in 23 states and territories have filed complaints about Propel, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Propel, Inc. have?
Propel, Inc. has 54 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does Propel, Inc. respond to complaints on time?
CFPB complaints against Propel, Inc. draw a 88.9% timely-response rate inside the expected window.
What product generates the most complaints for Propel, Inc.?
Among all products tied to Propel, Inc., "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Propel, Inc.?
Consumers most often cite "Managing an account" when complaining about Propel, Inc.; the full issue list with counts is above.
How do I file a complaint against Propel, Inc.?
You can file a complaint against Propel, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Propel, Inc.?
Consumers in 23 states and territories have filed complaints about Propel, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.