CFPB Consumer Complaint Profile
Randolph-Brooks Federal Credit Union
547 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 547
- Total complaints
- Above average
- 160
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 25
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Randolph-Brooks Federal Credit Union sits at #475, with 547 complaints logged. It posts a 99.6% on-time response rate, the 74th percentile among companies with 100+ complaints.
- #475
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Checking or savings …
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Randolph-Brooks Federal Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 105 in 2024 to 157 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 59 |
| 2022 | 76 |
| 2023 | 107 |
| 2024 | 105 |
| 2025 | 157 |
| 2026year in progress | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Randolph-Brooks Federal Credit Union
547 complaints against Randolph-Brooks Federal Credit Union appear in the CFPB record, including 160 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Randolph-Brooks Federal Credit Union draw a 99.6% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 4.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Randolph-Brooks Federal Credit Union have?
Randolph-Brooks Federal Credit Union has 547 total consumer complaints filed with the CFPB, with 160 filed in the last 12 months.
Does Randolph-Brooks Federal Credit Union respond to complaints on time?
Randolph-Brooks Federal Credit Union's CFPB timely-response rate is 99.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Randolph-Brooks Federal Credit Union?
The most complained-about product for Randolph-Brooks Federal Credit Union is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Randolph-Brooks Federal Credit Union?
The most common issue reported by consumers about Randolph-Brooks Federal Credit Union is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Randolph-Brooks Federal Credit Union?
You can file a complaint against Randolph-Brooks Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Randolph-Brooks Federal Credit Union?
The CFPB has recorded complaints against Randolph-Brooks Federal Credit Union from 25 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Randolph-Brooks Federal Credit Union have?
Randolph-Brooks Federal Credit Union has 547 total consumer complaints filed with the CFPB, with 160 filed in the last 12 months.
Does Randolph-Brooks Federal Credit Union respond to complaints on time?
Randolph-Brooks Federal Credit Union's CFPB timely-response rate is 99.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Randolph-Brooks Federal Credit Union?
The most complained-about product for Randolph-Brooks Federal Credit Union is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Randolph-Brooks Federal Credit Union?
The most common issue reported by consumers about Randolph-Brooks Federal Credit Union is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Randolph-Brooks Federal Credit Union?
You can file a complaint against Randolph-Brooks Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Randolph-Brooks Federal Credit Union?
The CFPB has recorded complaints against Randolph-Brooks Federal Credit Union from 25 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.