CFPB Consumer Complaint Profile
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
732 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 732
- Total complaints
- 2
- Last 12 months
- 91.3%
- Timely response
- 45
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has accumulated 732 complaints, placing it #403 by volume. It answers 91.3% of complaints on time - below the 93% median for companies with 100+ complaints.
- #403
- of 3,848 companies by volume
- 91.3%
- answered on time
- Debt collection
- most-complained product
- 45
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 65 |
| 2014 | 162 |
| 2015 | 110 |
| 2016 | 109 |
| 2017 | 112 |
| 2018 | 87 |
| 2019 | 71 |
| 2020 | 1 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch carries 732 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's timely response rate stands at 91.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response in 12.8% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 14.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch have?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has 732 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch respond to complaints on time?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's CFPB timely-response rate is 91.3%.
What product generates the most complaints for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
"Debt collection" draws more CFPB complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch than any other product - see the full breakdown above.
What is the most common complaint issue with Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch; the full issue list with counts is above.
How do I file a complaint against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
You can file a complaint against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~732)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.