CFPB Consumer Complaint Profile
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
732 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 732
- Total complaints
- Among the highest
- 2
- Last 12 months
- 91.3%
- Timely response
- Bottom quartile
- 45
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has accumulated 732 complaints, placing it #403 by volume. It posts a 91.3% on-time response rate, the 20th percentile among companies with 100+ complaints.
- #403
- of 3,843 companies by volume
- 91.3%
- on time (20th pctile)
- Debt collection
- most-complained product
- 45
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.3% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 65 |
| 2014 | 162 |
| 2015 | 110 |
| 2016 | 109 |
| 2017 | 112 |
| 2018 | 87 |
| 2019 | 71 |
| 2020 | 1 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch carries 732 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's timely response rate stands at 91.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 12.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 14.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch have?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has 732 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch respond to complaints on time?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's CFPB timely-response rate is 91.3%.
What product generates the most complaints for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
"Debt collection" draws more CFPB complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch than any other product - see the full breakdown above.
What is the most common complaint issue with Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch; the full issue list with counts is above.
How do I file a complaint against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
You can file a complaint against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.